Room, 1 King Bed (Biggest) | Living area | Smart TV, Netflix
Check availability

Reviews of The Social House Nairobi, a Preferred Lifestyle Hotel

4 out of 5
The Social House Nairobi, a Preferred Lifestyle Hotel
154 James Gichuru Road, Nairobi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 63 out of 80 reviews" "
Rating 8 - Good. 14 out of 80 reviews" "
Rating 6 - Okay. 1 out of 80 reviews" "
Rating 4 - Poor. 2 out of 80 reviews" "
Rating 2 - Terrible. 0 out of 80 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Chelsea Lucy Naomi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are too small and the ac in the rooms , super stuffy I could not sleep the whole time I was there
Stayed 4 nights in May 2024
Response from Emily Mwangi on 10 May 2024
Hello Chelsea,Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here is committed to providing high-quality customer service to all of our guests. We have taken note of the concerns raised and we are actively working towards improving the same. We look forward to hosting you again soon. Cheers!

8/10 Good

Paul

Stayed 3 nights in Feb 2024
Response from Mercelyne Ngoha on 9 Feb 2024
Hello Paul,Thank you for taking your time to leave us a review of your recent stay. We are happy to hear that you had a wonderful experience and we look forward to hosting you again soon. Cheers!

10/10 Excellent

Dorcas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tourist’s dream come true. Love!
Beautiful rooms. Elevated Moxy vibes. All services at your fingertips via in-room television, including laundry service and concierge doctors. It is also worth noting that this establishment takes security quite seriously, from the exterior gate and security checkpoint to the sliding glass security doors separating elevators from guest rooms.
Stayed 2 nights in Dec 2023
Response from Mercelyne Ngoha on 18 Jan 2024
Hello Dorcas,Thank you for taking your time to leave us a review of your recent stay. We are happy to hear that you had a wonderful experience and we look forward to hosting you again soon. Cheers!

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but for the upstairs restaurant food (fair and service (inexperienced, poor).
Stayed 2 nights in Nov 2023
Response from Mercelyne Ngoha on 12 Jan 2024
Hello Harold,Thank you for taking your time to leave us a review of your recent stay. We are glad to hear you enjoyed your stay at the House. We have taken note of the concerns raised on the food and we are actively working towards improving the same. We look forward to hosting you again soon. Cheers!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mercelyne Ngoha on 10 Jan 2024
Hello Simon,Thank you for taking your time to leave us a review of your recent stay. We are happy to hear that you had a wonderful experience and we look forward to hosting you again soon. Cheers!

10/10 Excellent

Lamia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mercelyne Ngoha on 10 Jan 2024
Hello Lamia,Thank you for taking your time to leave us a review of your recent stay. We are happy to hear that you had a wonderful experience and we look forward to hosting you again soon. Cheers!

10/10 Excellent

Maina, Miami Beach

Stayed 1 night in Jan 2024
Response from Mercelyne Ngoha on 31 Jan 2024
Hello Maina,Thank you for taking your time to leave us a review of your recent stay. We are happy to hear that you had a wonderful experience and we look forward to hosting you again soon. Cheers!

10/10 Excellent

Nancy

Stayed 2 nights in Dec 2023
Response from Mercelyne Ngoha on 4 Jan 2024
Hello Nancy,Thank you for taking your time to leave us a review of your recent stay. We are happy to hear that you had a wonderful experience and we look forward to hosting you again soon. Cheers!

8/10 Good

Sifiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2023
Response from Mercelyne Ngoha on 7 Dec 2023
Hello Sifiso,Thank you for taking your time to leave us a review of your recent stay. We are happy to hear that you had a wonderful experience and we look forward to hosting you again soon.Cheers!

10/10 Excellent

Signe

Stayed 5 nights in Nov 2023
Response from Mercelyne Ngoha on 22 Nov 2023
Hello Signe,Thank you for taking your time to leave us a review of your recent stay. We are happy to hear that you had a wonderful experience and we look forward to hosting you again soon.Cheers!

10/10 Excellent

MARCELLINA

Stayed 1 night in Nov 2023
Response from Mercelyne Ngoha on 14 Nov 2023
Hello MarcellinaThank you for taking your time to leave us a review of your recent stay. We are happy to hear that you had a wonderful experience and we look forward to hosting you again soon.Cheers!

10/10 Excellent

Claus

Stayed 2 nights in Aug 2023
Response from Mercelyne on 28 Aug 2023
Hi Claus,Thank you for taking your time to leave us a review of your recent stay.We are happy that you had a wonderful experience and we look forward to hosting you again soon.Cheers!

10/10 Excellent

Raven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved social house and would definitely stay again. Staff is amazing and so is the hotel cleanliness and decor. Rooms are small but cozy and so well kept. Has everything you need and is in a great location.
Stayed 1 night in Aug 2023
Response from Mercelyne on 24 Aug 2023
Hi Raven,Thank you for taking a moment to share your experience at the Social House! We are so pleased to hear you found our product and service to your liking. We look forward to welcoming you back again soonCheers!

10/10 Excellent

Liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really interesting room design. Service was great
Stayed 1 night in Jul 2023
Response from Mercelyne Ngoha on 31 Jul 2023
Hello Liza,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear hat we made a good impression on you. We hope you’ll visit us again soon

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a modern hotel with excellent security. The rooms were unique and clean.’
Stayed 2 nights in Jul 2023
Response from Mercelyne Ngoha on 29 Jul 2023
Hello Theresa,Thank you for taking your time to leave us a review of your recent stay. We are glad to hear that you enjoyed our amazing service.We look forward to hosting you again soon. Cheers!

8/10 Good

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mercelyne Ngoha on 27 Jun 2023
Hello Shawn,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear hat we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities, room comfort
Nice cool stay in NBO, loved the vibe of the establishment will stay again in near future.
Stayed 3 nights in Jun 2023
Response from Mercelyne Ngoha on 26 Jun 2023
Hello Sara,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear hat we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service , good food. Rooms are very clean & modern. Hotel all around is a great vibe. The security men are so kind and friendly. One of my favourite hotels ive ever stayed in. I extended my stay by a extra 4 days because the service was so great
Stayed 3 nights in Jun 2023
Response from Mercelyne Ngoha on 23 Jun 2023
Hello Trevor,Thank you for taking your time to leave us a review of your recent stay. We are glad to hear that you enjoyed our amazing service, food and rooms.We look forward to hosting you again soon. Cheers!

10/10 Excellent

Oscar

Stayed 9 nights in Jun 2023
Response from Mercelyne Ngoha on 22 Jun 2023
Hello Oscar,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Cheers!

10/10 Excellent

Hikmat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Mercelyne on 9 Jun 2023
@Hikmat!Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Cheers!

8/10 Good

Akhter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Mercelyne on 2 Jun 2023
Hi Akhter,Thank you for taking your time to leave us a review of your recent stay.We look forward to hosting you again soon.Cheers!

10/10 Excellent

Anders

Stayed 1 night in Apr 2023
Response from Mercelyne Ngoha on 2 May 2023
Hello Anders,Thank you for taking your time to leave us a review of your recent stay. We are glad to hear that you enjoyed your stay at the House and we look forward to hosting you soon. Cheers!

10/10 Excellent

Krystle

Stayed 2 nights in Apr 2023
Response from Mercelyne Ngoha on 18 Apr 2023
Hello Krystle,Thank you for taking your time to leave us a review of your recent stay. We are glad to hear that you enjoyed your stay at the House and we look forward to hosting you soon. Cheers!

10/10 Excellent

Tyler

Stayed 8 nights in Apr 2023
Response from Mercelyne Ngoha on 14 Apr 2023
Hello Tyler.Thank you for taking your time to leave us a review of your recent stay. We are glad to hear that you enjoyed your stay at the House and we look forward to hosting you soon. Cheers!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2023
Response from Mercelyne Ngoha on 12 Apr 2023
Greetings from The Social House,Thank you for taking your time to leave us a review of your recent stay. We are glad to hear that you enjoyed your stay at the House and we look forward to hosting you soon. Cheers!

8/10 Good

Boschi Bernard, Chamblee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place smooth breakfast could be better.
Stayed 2 nights in Feb 2023
Response from Mercelyne Ngoha on 17 Feb 2023
Hi Boschi,Thank you for taking a moment to share your experience at the Social House. We look forward to welcoming you back again soon.

10/10 Excellent

Oscar

Stayed 2 nights in Feb 2023
Response from Mercelyne Ngoha on 16 Feb 2023
Hi Oscar,Thank you for taking a moment to share your experience at the Social House. We are so pleased to learn that you found our product and service to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Anita

Stayed 2 nights in Feb 2023
Response from Mercelyne Ngoha on 13 Feb 2023
Hi Anita,Thank you for taking a moment to share your experience at the Social House. We look forward to welcoming you back again soon.

10/10 Excellent

Oscar

Stayed 6 nights in Feb 2023
Response from Mercelyne on 9 Feb 2023
Hi Oscar,Thank you for taking a moment to share your experience at the Social House. We are so pleased to learn that you found our product and service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Kristin

Stayed 3 nights in Jan 2023
Response from Mercelyne Ngoha on 3 Feb 2023
Hi Kristin,Thank you for taking your time to leave us a review of your recent stay. We are glad to hear that you enjoyed your stay at the House and we look forward to hosting you soon. Cheers!

10/10 Excellent

Tess

Stayed 2 nights in Jan 2023
Response from Mercelyne Ngoha on 19 Jan 2023
Hello Tess,Thank you for your excellent review. We are glad to hear you enjoyed your stay at the House.Looking forward to welcoming you back to the house.Cheers.

10/10 Excellent

Andreas

Stayed 1 night in Jan 2023
Response from Mercelyne Ngoha on 16 Jan 2023
Hi Andreas,Thank you for taking your time to leave us a review of your recent stay. We are glad to hear that you enjoyed your stay at the House and we look forward to hosting you soon. Cheers!

10/10 Excellent

Kalle

Stayed 2 nights in Dec 2022
Response from Mercelyne Ngoha on 3 Jan 2023
Dear Kalle,Thank you for your excellent review. We are glad to hear you enjoyed your stay.Looking forward to welcoming back to the house.Cheers.

10/10 Excellent

Fabrice

Stayed 3 nights in Dec 2022
Response from Mercelyne Ngoha on 19 Dec 2022
Dear Fabrice,Thank you for your excellent review. We are glad to hear you enjoyed your stay.Looking forward to welcoming back to the house.Cheers.

10/10 Excellent

Esereda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great food selection at breakfast.
Stayed 5 nights in Oct 2022
Response from Mercelyne Ngoha on 21 Nov 2022
Dear Esereda,Thank you for your excellent review. We are glad to hear you enjoyed our services and breakfast food selection.Looking forward to welcoming back to the house.Cheers.

10/10 Excellent

Damidia

Stayed 1 night in Nov 2022
Response from Mercelyne Ngoha on 6 Nov 2023
Hello Damidia,Thank you for taking your time to leave us a review of your recent stay. We are glad to hear that you enjoyed your stay at the House and we look forward to hosting you soon. Cheers!

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness of the property was exceptional; my room was immaculate, modern and quiet
Stayed 4 nights in Nov 2022
Response from Mercelyne Ngoha on 12 Nov 2022
Dear MonicaThank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service and we are happy to hear that we made a good impression on you. We hope you’ll visit us again soon. Cheers!

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work & Play at Social House
Overall, our stay was very good and we would stay at Social House again. The hotel has a number of different restaurants, each different and good in their own way. Special requests are heeded and while I wouldn't call it a "business hotel' per se, we worked quite comfortably in the outdoor area by the pool and had meetings without distraction. The staff was very friendly, professional and responsive. We were not so impressed with our room when we first arrived - I booked the size just below the suite, and it turned out to be quite a bit smaller than expected, made tighter by the design - which while aesthetic and design forward - did not have a great flow in our room mainly due to the large furniture in the small space. They did offer to move us to a suite which was a lot more spacious, but as we didn't want to pay more, we chose to stay in the original room - I asked them to remove the giant coffee table and swap it for a small ottoman or table as well as to clean/replace a badly stained couch. They did, which I was very appreciative for, and it made a huge difference - we were quite comfortable in the room for our 5 night stay.
Stayed 5 nights in Oct 2022
Response from Mercelyne on 31 Oct 2022
Hi Julie,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Cheers!

10/10 Excellent

Yangyang

Business traveller
Liked: Cleanliness, staff & service, amenities
Wonderful hotel -- very trendy, clean, and in a great location. The restaurants are great, and the 24 hour cafe is perfect for business trips. The staff are so lovely and attentive. The housekeeper for my room, Bonziana, always made the place feel tidy and cozy. I will definitely be back.
Stayed 8 nights in Sep 2022
Response from Mercelyne on 8 Oct 2022
Hi Yangyang,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Dee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice, modern hotel with decent food options but the fact that my partner and I had to wait for about 2 hours to check into our room was ridiculous. NO one greeted us when we first entered and we had to ask a fellow guest at the place to let us know where to go and who to talk to. Additionally, the check-in lady told us that she would notify us when the room was ready but after waiting for two hours, we had to proactively ask for a status update on our room. No sincere apologies were given. We stayed here both nights and loud music was playing all night long so if you want a good night sleep or if you want to go to bed early, this place may not be the place for you. The accommodation and location may be nice but the customer service and professionalism are lacking during my visit. not sure if I'll come back.
Stayed 2 nights in Sep 2022
Response from Mercelyne on 4 Oct 2022
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here is committed to providing high-quality customer service to all of our guests.We hope to see you again in the near future.

10/10 Excellent

Norah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Sep 2022
Response from Mercelyne on 4 Oct 2022
Hi Norah,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

10/10 Excellent

Tom

Stayed 4 nights in Sep 2022
Response from Mercelyne on 27 Sept 2022
Hi Tom,Thank you for taking a moment to share your experience. We are so pleased to hear you found our product and service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Marilee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was very positive. Above all the helpfulness of the staff and their friendly attitude made it memorable.
Stayed 2 nights in Sep 2022
Response from Mercelyne on 23 Sept 2022
Hi Marilee,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Ellen

Stayed 1 night in Sep 2022
Response from Mercelyne on 16 Sept 2022
Hi Ellen,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Bennett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great New Hip Hotel at Nairobi
Hotel is relatively new since it was opened just prior covid. Nice design w lots of dining options. Staff are excellent - friendly, helpful and go above and beyond.
Stayed 1 night in Sep 2022
Response from Mercelyne on 14 Sept 2022
Hi Bennett,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Cheers!

10/10 Excellent

Simone

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and service at The Social House was 10/10! They go above and beyond to take care of guests from the moment you step into the property. From the welcome drink, great recommendations, and problem solving when I had an issue with my flight I felt like I had everything I needed during my first trip to Nairobi. Also the hotel is beautiful with many comfortable touches to enhance your stay!
Stayed 3 nights in Aug 2022
Response from Mercelyne on 1 Sept 2022
Hi Simone,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Cheers!

10/10 Excellent

eirik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, nice facilities. Easy and helpful front staff. Low Priced for nice hotel
Stayed 1 night in Jul 2022
Response from Mercelyne on 15 Aug 2022
Hi Erik, Thank you for taking your time to leave us a review. We are happy that we made quite a nice impression on you and we look forward to hosting you soon. Cheers!

10/10 Excellent

bridgette

Stayed 1 night in Jul 2022
Response from Mercelyne on 15 Aug 2022
Hi Bridgette, Thank you for taking your time to leave us a review of your recent stay. We are happy that you enjoyed your stay and we look forward to hosting you soon. Cheers!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2022
Response from Mercelyne on 21 Jul 2022
Hi Karen, Thank you for taking your time to leave us a review. We are glad that you loved your experience. We look forward to hosting you soon. Cheers!

10/10 Excellent

FOLASADE, south ovone park

Stayed 2 nights in Jun 2022