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"Roaches. Everywhere. I killed 17 cockroaches in my room over the course of my time there. Food was cold. Everything. I didn’t have one hot meal the entire time. Staff was generally rude and indifferent. Especially the buffet at and the à la carte staff. They all look exhausted and angry and stressed. Could not get a friendly hello anywhere on the resort. Drinks were terrible. They pour for a good five seconds after saying “stop” or “un poquito alcohol” while they laugh at you. I don’t want to drink straight rum. Put some mayonnaise on a burger and spent three days sick. What’s with the music? There’s three different soundtracks playing different music simultaneously at any point on the property. It’s chaos. Won’t be back."

"I found the staff to be rude, especially the hostesses. "

"Everything was perfect: beach, food, staff!"

"Everyone of the servers and staff was amazing. We enjoyed each meal and event and daily service was top notch. "

"We stayed at Nickelodeon Hotels & Resorts Punta Cana and were extremely disappointed given the price and expectations of a 5-star, family-friendly all-inclusive. While the beach is beautiful, pools are clean, and some staff were friendly, the overall experience did not match what was advertised. The biggest issue was the food consistently cold, bland, and extremely limited. The lunch buffet was often closed, leaving almost no decent alternatives, especially for children. This is unacceptable for an all-inclusive resort at this price point. The “all-inclusive” alcohol was also misleading. Only very low-end liquor was included, portions were small, and anything mid-range or better required extra payment. Even basic requests like wine to the room or kid-friendly slushies were refused or charged extra. Only 2 of 4 restaurants were open during our stay, service around the pool and beach was minimal, and entertainment was underwhelming and not truly kid-focused despite the branding. Character interactions were limited and poorly organized. The kids club was also not practical for families, as children could not participate unless left alone with staff, which doesn’t work for many parents. Overall, this was not a 5-star experience and did not deliver on its promises. We would not return or recommend it."

"Great property I loved the lazy river and slides. Great staff and restaurants"

"This is such a great vacation spot! My husband & I had an amazing time from the moment we arrived. Everyone who works there is super kind & helpful which made the whole experience even better. The room was clean & the AC worked perfectly :) The only downside was that we had no cold water for the tub. My husband filled it in the morning & by early evening it was still hot but at least he could finally get in 😂 For an all-inclusive resort, the food was pretty good! Some hits & a few misses but there are multiple restaurants so you’re never stuck eating something you don’t like. We did pay for club & the access to Magna was definitely worth it! We also loved that there’s entertainment every evening & they end the night with a dance party. Definitely an Excellence fan now!"