"NEVER AGAIN.
Expedia required me to rewrite and resubmit my original review before it could be published. The version below removes details Expedia would not allow, but not the reality of the experience.
This hotel is marketed as a luxury Miami Beach destination. It is not.
The pool umbrellas were worn and frequently unavailable or unusable, leaving guests exposed to the Florida sun. At the beach, cabanas block a significant portion of the ocean view unless you are prepared to spend even more money after already paying premium hotel rates.
Then come the endless extras. Fees. Surcharges. Add-ons. The final cost bears little resemblance to the impression created during booking. Everything seems designed to reach into your wallet one more time.
The presence of large iguanas around the pool area was impossible to ignore. We repeatedly saw them around lounge chairs and garbage areas. Not exactly the image one expects from a property claiming luxury status.
We even watched guests at checkout visibly surprised by the accumulation of additional charges on their final bills. That alone should tell management everything it needs to know about the guest experience.
What frustrated me most was not any single issue. It was the feeling of being nickel-and-dimed from arrival to departure while receiving an experience that fell well below expectations.
Luxury is not a lobby, a website.
Save your money. Miami Beach offers far better options. We will never return. Ever."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
