Search Family-Friendly Hotels in Miami

"customer service from management was terrible! They do not value their loyal customers who have stayed there numerous times over 30 years! very disappointing. We love the actual hotel, but after this incident will find it hard to return and they just didn't care!"

"Very good."

"Not as expected. Doesn’t meet the standards of a 4 star hotel."

"Our stay could not have been more perfect at this truly 5 star hotel. The staff were more than amazing and accommodating. I love that I received texts if I had any requests so that I didn’t have to wait in lines at reception. I highly recommend and ocean view room. Location is close to everything and area is safe. Highly recommend this hotel if wanting to stay in Surfers close to the nightlife, beach, eateries and entertainment"

"Ok"

"Just an overnighter but good price, location and helpful staff. Thanks to Sophia for her politeness and help !"

"I had a city view room and it was wonderful. Comfy bed, large towels, good air con (would be nice if we could switch it to quiet mode). Staff were great and the food at Stingray and Yamogen was phenomenal. "

"Overall good experience. Concierge desk was there, however never attended. Our room was a King room, but in reality it was 2 single beds pushed together... Also, since when do guests bring their luggages to the hotel room and not the porter? Where is concierge?"

"Fantastic rooms and pool area. Staff are very polite and helpful and made us feel welcome. It’s a great family hotel "