"The resort was updated; the restaurants were great; the activities staff, Denise and Maria, were great; very enthusiastic and friendly; the shows were entertaining. There was only one bar where many people gathered after the shows; not enough seating.
My only complaint is on the day we left the resort, we hired a private driver to take us to the airport. Upon exiting the resort gate, but while still on the property, our driver was stopped by a taxi driver. He asked our driver for the 'permit,' and then said it wasn't valid because it didn't have a stamp. He wanted our driver to pay him money; apparently this is common practice as the taxi drivers lose money when outside companies are used and they expect the private companies to pay them the money lost. The taxi driver told our driver, he would be followed and then summoned another driver that was nearby to follow us. We were followed for an extended time. At one point, our driver pulled to the side of the road to talk to the person that was following us, offered him money, which he refused, as it wasn't the amount he wanted. We continued to be followed until our driver took a different route to lose the taxi driver. We felt very unsafe during this ordeal. This is something the hotel staff must be aware of and my question is, why do they allow it? Why don't they have security outside to prevent this from happening. As a result, I will not be returning to this resort."
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