Hotel lobby, rooms and all the facilities are luxurious and clean.
Staff are lovely, very helpful and welcoming. I called ahead to check if they could store our luggage for the day as we arrived in the city before check in time (which they confirmed they were able to do for us). When we got the hotel to drop our luggage off we were offered an early check in seeing as the room was ready. They totally did not have to do that for us, but they did and it was such a nice gesture that made our first day that little bit nicer.
The rooms are super quiet, no noise from the busy city or other guests coming and going. The room had everything we needed for a comfortable family stay. Top quality appliances for cooking and laundry. My only feedback on the room itself was that for a 6 night stay and no room service included, we were not supplied with enough cleaning supplies and linens (like washing powder, dishwashing powder, towels, bath mat). we had used all the supplies within a couple of days and definitely could have done with a fresh bath mat. I think I could have asked at reception for more supplies for a small fee, however reception is not staffed all hours, and most days we were going out early and getting back late. I managed to make do and it wasn’t a major issue.
The location is convenient. Close to southern cross station, easy walk too and from SkyBus station. Heaps of restaurants close by, Bourke st mall and tram stops within easy walking distance