1/5 Terrible
Camila, Riuchmond
Travelled with partner
28 Jun 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I arrived near check in time, waited our turn. We were first given a room key on the second floor for a room that was not cleaned at all. After a wait we were given a room key on the first floor at our request because of accessibility issues to a room where three light bulbs and the hair dryer were burnt out. The microwave and fridge were unplugged probably in an effort to not overload the systems. When we advised the hotel that the bulbs were out, we were given replacement bulbs for two of the lighting fixtures. No other fixes were offered. The floors of the rooms are make believe grey wood, we walked barefoot on the floors the next morning and much to our chagrin our feet were completely filthy after walking around the room a bit, admittedly the floor had felt gritty. We had originally intended to travel with an aunt who could not make it and paid the extra person charge. When we arrived at the hotel we let the receptionist know. He said he would take care of it. He did not. We asked a second receptionist on our way out of the hotel to take care of it, he said he couldn't because Expedia had to take care of it. I informed him that we had not been given that explanation by his colleague and that the hotel quality was awful, he said "My manager will call you and take care of it tonight" please don't complain about the hotel. I have yet to receive a phone call on the subject. - yes, this is a cheaper property but cleanliness and honesty are not costly.
Stayed 2 nights in Jun 2022