2/5 Poor
Verified traveller
Travelled with family
31 Jul 2021
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place was mostly clean and bright and breakfast was good as well. Issues was that we booked 6 months in advance for a 2 queen suite. Got there and the room we reserved 6 months in advance was not available and was put in a 2 queen regular room. There are 5 of us, Mom and me, our 20 yr old daughter and 2 teenage boys. With those ages it is really hard to share 2 beds with basically 5 full grown adults. Also there was no roll-away available. Their "solution" was to give us an extra comforter and have someone sleep on the floor. Paying this much money to have a family member sleep on floor is unacceptable. We reserved the suite room at $150 rate, they charged us $160 for the smaller room with someone on the floor. At check-out they had given me credit of $50 off the $160 rate, so ended up getting $40 credit overall. No sympathy, just pretty much a take or leave it attitude. If it was not really late at night when we checked in after 2 delayed flights that day, I would have tried another hotel. Stayed at Express hotels alot in the past, but this one I would call same day before arriving to ensure you get what you are needing before getting there.
Stayed 1 night in Jul 2021