Masen Trip

The outside doesn't look like much when you pull up; the building could definitely use a fresh coat of paint. But once you step inside, there's a strong, pleasant, clean smell, and the lobby and reception area look modern and refreshed. The rooms are also nice and modern, comfortable, and very pretty, with comfy beds and pillows, and a nice bathroom with a separate tub and shower. Everything was great on that front. However, the 'smart' TVs were a disappointment. They aren't actually 'smart' and don't work with apps like Netflix or screen casting. Also, the room was on the warmer side, and we couldn't get the AC to cool it down, so we had to sleep with the window open. Another thing we didn't like was that the shuttle service costs extra. I'm used to free shuttles to and from the airport, which are really common back home, so having to pay for that was another disappointment. Overall, though, it's a beautiful hotel in a great location, just with some things that could be improved.

Clean and modern room and bathroom. Outstanding panoramic view of Milan overlooking Duomo that is only half a mile away. Same view during breakfast or dinner. Highly recommended.

I especially appreciate the kindness of the employees of the hotel. The people working the reception as well as the people serving breakfast seemed eager to please and to be sure we had what was needed.

All great and lovely staff

The room was clean but quite tight for 2 people. The bathroom lacked amenities and there should be a handle on the shower wall not the bi-fold shower door. Shower could have used more light as well. If you brought a large suitcase, it would have been extremely difficult to have found space for it. Other hotels had staff that after bringing up luggage, stayed and explained various room functions which this hotel did not. Front desk personnel and restaurant and bar staff were very professional.