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"Run away. Don’t walk, run from this hotel. I would have switched hotels had my schedule allowed. It was awful. I was laughed at/heard gasps when I told peers where I stayed. It began with none of my requests being observed (high floor, if possible), which truly is the least of it. I was put on the 7th floor and the odor was so bad I called to change rooms and they moved me to 17th floor, so rooms were available. I thought it was going to be a pod hotel like a citizenM, but it was the barest bones experience you can get. No drinking water. One roll of TP. No hot water in shower. (At least my shower drained) Minimal a’la carte breakfast, but you could get a latte. Shower had black spots. Hair hanging from TV. Refrigerator available by request but all were booked. They never brought extra pillows. Serves a good function if you just want cheap, but if you want to enjoy your stay at all, a mild upgrade to a different spot would go miles. If all goes to plan, I will never, ever be back. God speed. And they do NOT have a restaurant onsite as advertised. "

"The location is fantastically convenient - steps from Grand Central Station. The staff were very helpful in enabling me to check in right away. The room was well appointed. It was a bit dark as it faced another building but was very comfortable. "

"As a party of seven, six of us have never been to New York. This hotel was amazing. Close to Times Square the Broadway Shows, shopping, and a 10 minute walk to Carnegie Hall. The staff from the beginning to the end of our stay were friendly and inviting. The Bar on site had good drinks and very delicious menu items.The rooms are clean and serviced daily, and the beds were very comfortable. The hotel even accommodated us to have connecting rooms that way, the little cousins could interact, and that is thanks to Rosa. The lobby is also very inviting and spacious with multiple places to sit and lounge. Thank you Hyatt for making our first trip so comfortable and enjoyable! "

"Professional and helpful staff, clean well maintained property all at a convenient location, time well spent. Particulary enjoyed the free walking tours"

"Stains on the blanket don’t forget your wash cloths at home because they do not have any. They charge $37 for a bowl of cereal and yogurt what any other hotel would give you that complementary. "

"Shower curtain needs to be thicker and longer. water all over the floor every time we showered. No hand soap in bathroom. "

"Perfect location. Close to Times Square and Broadway shows. I will stay there again."

"No fridge, coffee maker."

"You pay what you deserve "