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"Loved the spa!!! Next time I come back, I want to take one of their classes at the cooking school."

"The Grand hotel has received it's share of bad reviews, and we don't really understand why. It is a lovely old hotel. Yes, there are signs of age in places, but that's to be expected really. We were happy with our room, and all staff that we interacted with were very friendly and polite. A great place with interesting character!"

"It was in a lovely setting and all the staff were very nice. The spa area was really nice"

"Great location 5 mins from the city centre. Very friendly and helpful staff. Breakfast was excellent too. "

"We arrived at the hotel early, did all the booking in, left our bags with reception, and went into York. On returning we collected our keys and our bags were taken up to our room. I had previously ordered, as a surprise for my husband due to it being our 30th anniversary, a box of chocolates and a fruit platter, both of which were waiting for us. The junior suite was lovely and airy, looking out towards the garden and Minster, there was also a box containing biscuits and various packets of teas/coffees, and cans of water in tbe fridge. We had also booked evening meals, and these were very enjoyable and tasty, the burger for my husband and the fish for myself, followed by salted caramel ice creams. Throughout our stay the staff were lovely, very helpful and considerate and always available. When we booked out we left our bags with them until time for our train. Thank-you to all the staff for a relaxing time. "

"A much better hotel than the rating. A touch tired and the plumbing is noisy due to the age of the building, just needs a few floorboards raised to fix, but the bedrooms are very good. Breakfast was overpriced at £18.50 though and nothing outstanding."

"Extremely good value paid same for a Travelodge last week Lovely and clean great standards"

"The hotel and its annex are undergoing some spiffing up (work in progress) but our rooms were fine. The bar by the lobby is a bar in name only (also work in progress?) - OK if all you want is a bottle of cider."

"I friendly and comfortable hotel. Not the closest to the city centre but there is plentiful onsight parking"