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"Liked - Spacious, well lit, very polite staff, never said a no, very accommodating, super kids friendly, clean rooms, neat upholstery. Didnt Like - Old furniture, slight cleanliness in non guest areas. "

"Resort is excellent. All Staff is helpful and courteous. Location and ambience of property itself is amazing. Surrounding nature is beautiful. Mr. Kapil during check-in is friendly. Check-in and check-out process is smooth. Lakhan Pandit ji for face reading and palmistry is accurate. This property is a perfect match for family stay including children and highly recommended. "

"Hospitality was awesome by all staff members. Lots of choices for breakfast as well dinner. Very well trained all staff members. I would highly recommend this hotel. "

"Extremely polite and professional staff. However, the buffet dinner timing should be extended from 8-10 pm to at least 8-11 pm. Not every guest is habituated with finishing their meal by 10 PM. Also, the buffet counters are removed after the cut off time which means your food tends to get cold. If course the staff was courteous enough to serve food after 10 PM. However, if the timing is extended, it saves everyone the hassle."

"Nice hotel, supporting staff, nice food, staff from dining hall are very friendly. "

"We stayed for 2 nights and overall it was a good stay. I noticed some stairs have tiles coming off when walking to breakfast, needs some fixing. Also, we had booked 'Lavender Deluxe' room but we upgraded our room to Maple wing because our room was dull and not the same as it looked in the pictures. My sister had to have her room changed because their toilet was broken and the sink wasn't clean when they checked in. The newer rooms seem to be much better. Spa was good to relax, staff was friendly and the massage was really good as well. Highly recommend if you're spending a couple of days here. Hotel staff were friendly and accomodating with travel help and anything else we needed. "

"Overall experience was ok however, on being asked a bottle of water, they denied mentioning that since you have checked out so it will be chargeable (Not that we cannot buy a bottle of water as tourists...lol) and this was a complete take away. Kept calling for check out even when the property was entirely vacant, looked very impatient. Food was good and the staff was somewhat helpful. They just need to be more caring towards customers. Strictly need to focus on cleanliness!! "

"Really enjoyed our weekend at the Ravine..the breakfast had great options every day and the food quality is excellent! The staff is very courteous and attentive ! Views from the valley view room are fantastic! Overall a very good place to have a nice, relaxing holiday! We would definitely visit again! "