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"The sheets had holes in them and were stained. The floor was dirty. The window had air coming in it all night and whistled. The bathroom light quit working in the middle of the night. The trash receptacles in front of the building were both overflowing with trash on the ground."

"Everything was fantastic!"

"Breakfast was excellent. Staff professional & personable"

"A jewel nestled in downtown Des Moines. All of the staff was friendly and accommodating. Will definitely stay here again."

"I had to extend my stay several times and the staff accommodated me just fine. Also the whirlpool, sauna and steam room and fitness/exercise rooms in the lower level are excellent [the sauna and steam weren't always on and heated up when I went down but maybe I was the first for the day = I didn't want to wait so enjoyed the whirlpool]"

"Loved our visit. We usually stay here when we go to Iowa, but our last visit was terrible. Unfriendly staff made sure we went somewhere else. I contacted corporate, and they said changes were being made at the property, so I thought we'd give it another shot. I'm glad we did. Friendly folks from the front desk to the housekeeping staff. Carpets and amenities are being updated. A+++ and we will stay there again!"

"This was our 2nd time staying at this hotel and we had another great visit. Hotel is perfectly located for events at Drake University. Room was spacious, spotless and comfortable. We interacted with 3 different front desk employees during our visit and they were all very friendly and helpful."

"It was a nice stay but the room itself looked kinda in the older side. The lighting wasn’t the best but overall I had a great stay "

"U over charged my card not Expedia but the hotel it’s self"