2/10 Terrible
Bridget
11 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg, this is the worst place ever: Not a hotel as advertised but a hostel located in a basement. I had emailed days in advance letting them know I would be arriving early from California and would need an early check in. They were rude from the beginning and didn’t seem to want to accommodate me and told me check in was at 3:00. So I asked for my money back and they refused. So I went there anyways thinking they would try to help me after my 20 hour flight. Nope! Irene the on duty person was completely unsympathetic, didn’t help me with any of my bag or offer the use of a bathroom or drink of water or anything. She told me “maybe” a room would be ready by 3:00. I told her that wasn’t good enough and she didn’t care. Then I spent hours in the lobby crying and on the phone with Expedia for a refund. I’ve never been treated so poorly by a hotel in my life. Irene was so rude and apathetic. She kept saying “I explain to you very well the hotel policy”. How is that helpful? I was literally crying in the lobby, what a travel nightmare. Finally Expedia refunded my 3 night stay paid in advance and I went to hotel Regina. A world of difference. Got a room right away. Marta and Jesus were amazing, Took my bags to my room and got me a drink of water and maps of the city. I slept for a day in a great room. The same price and a world of difference. Don’t book the Walt you will be sorry.
Bridget
Stayed 3 nights in Feb 2024