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Onefam Sungate

2.0 star property
Madrid's energy flows through this well-connected hotel where multilingual staff share insider tips that transform ordinary city visits into memorable experiences

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Onefam Sungate offers a vibrant retreat in central Madrid. Enjoy complimentary in-room WiFi and a 24-hour front desk with multilingual assistance. Dry cleaning and laundry services are available to keep guests looking their best while exploring the Spanish capital.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Basic Twin Room, Shared Bathroom

Basic Twin Room, Shared Bathroom | Premium bedding, iron/ironing board, free WiFi, bed sheets

Basic Twin Room, Shared Bathroom

Highlights

Air conditioning
Premium bedding
Hairdryer
Shared/communal kitchen
Daily housekeeping
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Basic Double Room, 1 Queen Bed, Shared Bathroom

Basic Double Room, 1 Queen Bed, Shared Bathroom | Premium bedding, iron/ironing board, free WiFi, bed sheets

Basic Double Room, 1 Queen Bed, Shared Bathroom

Highlights

Air conditioning
Premium bedding
Hairdryer
Shared/communal kitchen
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

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15 Mar - 16 Mar
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About the area

Located in Madrid Centro, a neighbourhood in Madrid, Onefam Sungate is near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
View more Hostels in Madrid
Map
Calle del Carmen 16, Madrid, Madrid, 28013

What's nearby

  • Gran Via which includes heritage architecture, night scenes and landscape views
    Gran Via
    2 min walk - 0.2 km
  • Plaza de Callao
    Plaza de Callao
    3 min walk - 0.3 km
  • Puerta del Sol which includes a city and a fountain
    Puerta del Sol
    3 min walk - 0.3 km
  • Plaza de Espana which includes a city, a monument and a square or plaza
    Plaza de España - Princesa
    6 min walk - 0.6 km
  • Plaza Mayor featuring an administrative building, a monument and heritage architecture
    Plaza Mayor
    6 min walk - 0.6 km

Getting around

  • Callao Station
    3 min walk
  • Madrid Recoletos Station
    19 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    29 min drive

Restaurants

  • Cafetería El Corte Inglés
    3 min walk
  • TAKOS
    1 min walk
  • Café & Té
    1 min walk
  • Torres Bermejas
    2 min walk
  • Jollibee
    3 min walk

About this property

Onefam Sungate

Hostel near Gran Via
A short walk from Puerta del Sol and Plaza Mayor, Onefam Sungate provides dry cleaning/laundry services and more. Stay connected with free in-room WiFi.
Other perks include:
  • A 24-hour front desk, a computer station and a front desk safe
  • Smoke-free property, tour/ticket information and concierge services
  • Luggage storage and multilingual staff
Room features
All guest rooms at Onefam Sungate offer comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi.
More amenities include:
  • Showers and hairdryers
  • Communal kitchens and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 32 per day)

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 1874
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Shared kitchen access

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The property charges 4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: EUR 32 per day
  • Credit card charges are subject to a surcharge of 4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Sungate One Hostel Madrid
Sungate One Hostel
Sungate One Madrid
Sungate One
Sungate One
Sungate One Hostel
Onefam Sungate Madrid
Onefam Sungate Hostel/Backpacker accommodation
Onefam Sungate Hostel/Backpacker accommodation Madrid

Frequently asked questions

Is Onefam Sungate pet-friendly?

No, pets are not allowed at this property.

How much is parking at Onefam Sungate?

This property doesn't offer parking.

What time is check-in at Onefam Sungate?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Onefam Sungate?

Checkout is at 11:00 AM.

Where is Onefam Sungate located?

Located in Madrid Centro, this hostel is within a 5-minute walk of Fnac, Gran Via and Puerta del Sol. Plaza Mayor and Royal Palace of Madrid are also within 15 minutes. Callao Station and Sol Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Onefam Sungate Reviews

9.0

Wonderful

9.2

Cleanliness

9.4

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 128 out of 187 reviews
Rating 8 - Good. 39 out of 187 reviews
Rating 6 - Okay. 9 out of 187 reviews
Rating 4 - Poor. 5 out of 187 reviews
Rating 2 - Terrible. 6 out of 187 reviews

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hostel in central Madrid. Easy to reach by public transport. Has everything you need and the staff is very friendly. We could store our luggage and even check in one hour earlier. The price for the private double bed room was ta bit high considering the small size and the quality of the bed - very simple basic bed.
Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive thanks to all the staff. Their recommendations made my tip extremely pleasant!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose OneFam in Madrid based on many of the reviews that said they were safe, clean and friendly and committed to building community. I was very happy with my stay in one of their single rooms where the air conditioning was very nice and the bathrooms were clean. The bed was a bit lumpy, but that is to be expected at a hostel. I think they also do a great job of organizing events to get the guests to socialize, like cooking nights, drinking games, and nights out. While I didn't take advantage of these offerings during my one night stay, I will definitely do so in future stays at OneFam hostels.
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything since the moment you arrived they let you feel welcome. Definitely worth it !!! And is close to everything by walk distance
Stayed 2 nights in Jul 2022

10/10 Excellent

Sabina

Liked: Cleanliness, amenities, property conditions & facilities
La habitación impecable, el personal amable, el hostal es muy bonito y las actividades que organizan están super padres
Stayed 1 night in Feb 2026

10/10 Excellent

GLORIA PAULINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue muy linda Ana quien nos hizo checkin y nos ayudó con nuestras dudas
Stayed 2 nights in Aug 2025

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atencion la muchacha recepcionista muy atenta
Stayed 2 nights in Mar 2025

10/10 Excellent

Brendali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta ubicada cerca de todo, el trato es muy familiar, cama muy comoda e instalaciones muy limpias. Nos sentimos muy a gusto. Gracias por la experiencia
Stayed 2 nights in Feb 2025

10/10 Excellent

Rosa Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien llegaron al hotel a las 12 de la noche y sin ningun problema la recepcion estaba abierta toda la noche por la mañana les ofrecieron desayuno todo muy bien.
Stayed 1 night in Apr 2023

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot recommend Sungate One enough! I stayed in 4 hostels during my 2.5 week trip in Spain and this was by far the best. This was my first stop on my first solo trip and I was really nervous but I immediately felt at home when I got to the hostel. The staff was so friendly and helpful whenever I asked for suggestions of things to do or places to get food. I went to the tapas tour on my first day and planned to have an early night but ended up staying out all night with my new friends! The front lobby and kitchen area is a great way to meet people and the staff always makes sure everyone’s having a good time. The rooms were nice and spacious, there were plenty of bathrooms and showers, everything was really clean. There were both daytime and nighttime activities and everywhere we went was inexpensive. Location was amazing so you could easily walk everywhere or take the metro. This was the perfect start to my vacation and I was lucky enough to spend 1 extra night there before going back home because I missed my flight. I highly recommend Sungate One and I told multiple people to stay there when they got to Madrid and everyone loved it. Thank you so much Gabi, Val, Angel, Tato, Agustin, Sara, & anyone else that I’ve missed for creating such a fun, welcoming environment and making me feel like part of the family! I can’t wait to visit again!!
Stayed 3 nights in Apr 2022

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a nice hostel environment Must try in Madrid Exactly in the city centre Very helpful staffs Worthy money
Stayed 2 nights in Mar 2022

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location - Friendly staff - superb

Only stayed for one night as a Solo traveller. Within minutes I had met new travellers and had a fantastic night, Rooms were fine and had storage for your belongings, just bring a padlock if you want to lock them up. Honestly as a solo traveller I would rather stay here, than a 5 star hotel, if you want to meet new people and have a great time. Would certainly stay here again if I returned to Madrid.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volveria

Buena ubicacion a escasoa metros de la estacion de Sol.
Stayed 1 night in Jan 2022

10/10 Excellent

YEEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

매우 추천!

Angel 을 비롯한 모든 스텝들이 친절하고 인사를 잘 해 주십니다. 가성비, 위치, 청결, 시설 모든 것이 좋습니다. 한가지 단점은 엘리베이터가 없어 3층까지 큰 짐을 옮기는게 힘들지만, 스텝분들이 들어다 주셔서 감사했습니다. 전형적인 서양인 많은 밝은 분위기의 호스텔입니다.
Stayed 6 nights in Dec 2021

10/10 Excellent

irmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay and staff

What a great place . Amazing staff that is always happy to help you . Gabriel who is a guide for tours organised by the hostel showed us the best bits of Toledo, many off beaten path that provided amazing photo opportunities! It’s a very lively and social hostel and I have been bumping into people I met there in another parts of Europe , which is pretty amazing. I truly recommend for amazing Madrid experience!
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort

Bueno

En general fue aceptable mi estadía en el establecimiento
Stayed 4 nights in Nov 2021

10/10 Excellent

irmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

This is by far the best hostel I’ve stayed in. It feels very homely and social, people working there are extremely friendly and organise so many cool activities that help meeting other solo travellers . I had the best time and found it hard to leave, planning on coming back for sure. Madrid is also full of things to do, so all in all a win.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here if you're visiting Madrid!

Great hostel with friendly staff and a good atmosphere to meet new people. Right by a metro station and in a great location. Can walk to many attractions. Clean spaces and comfy beds. Really enjoyed my stay and would recommend!
Stayed 2 nights in Oct 2021

8/10 Good

Xaviera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

Well situated in the center of Madrid. Good price. Friendly staff
Stayed 2 nights in May 2021

10/10 Excellent

Ana Belén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy grata la estancia y muy bien ambiente. La gente del staff encantadora y siempre pendiente
Stayed 1 night in Feb 2021

10/10 Excellent

Ana Belén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

El sitio en una excelente ubicación. Los chicos y chicas del staff siempre atentos y amables. Te hacen sentir como en casa y mejor aún. Deseando de volver de nuevo 😁😁😁
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

Estupendo hostalito en el. Punto 0 de espana
Stayed 1 night in Jan 2021

4/10 Poor

S

Disliked: Cleanliness, property conditions & facilities, room comfort

not for me-but maybe for you!

overpriced room, noisy air con, small room with 2 single beds-you have to climb a wall to access 1 of the beds, chill out movie area is relaxing-but not so relaxing if you are in your room-then you can hear everyone talking, music playing etc blocked showers, screws loose in drains, some staff good, others not so good. people throw burning cigarettes on your head from the rooms, staff throw dead cigarette butts out of windows when cleaning rooms... i wont use this hostel again here at this place.
Stayed 1 night in Sep 2020

4/10 Poor

S

Disliked: Cleanliness, property conditions & facilities, room comfort

No thanks

i had 2 rooms booked, My 1st room was a shared female dormitory, if you sit on the end of the beds then be careful, as they tip up causing you to fall on the floor, left me with serious back pain. mattress was uncomfortable. Room was dirty. My 2nd room was a private room costing £44 for 1 night, not worth the money, you can find a 1 or 2star hotel for this price, overpriced, small, with 2 single beds, you need to climb the wall if you want to access 1 of the single beds. i was disgusted and shocked at the price when i saw this room, i wanted to ask for a refund. i couldn't use the air con in this room-far to noisy. but the mattress was comfortable. The shower on the 4th floor was blocked and flooded the whole area outside the shower room, flooding into the bedrooms opposite the shower, massive screw sticking out of the shower drain-damaged my foot. The hostel in general-very noisy and dirty, smells of guests cooking. The air conditioners outside & inside the rooms are disturbing, when i arrived on my 1st night-someone threw a lit cigarette onto my head from a room somewhere above the entrance area, burning my hair and scalp. on the 2nd last day someone threw 2 dead cigarette butts on top of my head from one of the rooms above-this was staff cleaning the room. some of the staff were nice-but some were not.
Stayed 5 nights in Sep 2020

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfeito

Tudo perfeito, desde a acomodação como atendimento, mas a localização é o melhor de tudo...perto dos melhores lugares. Show.
Stayed 3 nights in Aug 2020