Hotel Serrano is located in Salamanca, a neighbourhood in Madrid, and is near a metro station. Paseo de la Castellana and Gran Via are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Madrid Zoo Aquarium and Madrid Amusement Park. Looking to enjoy an event or a game? See what's going on at WiZink Center or Santiago Bernabéu Stadium.
Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 21 min drive
Restaurants
Honest Greens Serrano - 4 min walk
Five Guys Serrano - 4 min walk
Tatel - 5 min walk
Starbucks - 4 min walk
Flor y Nata - 3 min walk
About this property
Hotel Serrano
Upscale hotel near WiZink Center
Hotel Serrano is located close to Calle de Alcalá and Puerta de Alcalá, and provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. In addition to a bar, guests can connect to free in-room WiFi.
Additional perks include:
Buffet breakfast (surcharge), babysitting (surcharge) and luggage storage
Concierge services, smoke-free property and multilingual staff
Free newspapers, a 24-hour front desk and tour/ticket information
Guest reviews give top marks for the helpful staff and location
Room features
All guest rooms at Hotel Serrano offer thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
Bathrooms with bidets and baths or showers
Daily housekeeping and phones
Languages
English, Italian, Polish, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Offsite parking available (EUR 30 per day)
Food and drink
Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
A bar/lounge
A coffee shop/cafe
Family friendly
Babysitting (surcharge)
Laundry facilities
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
More
6 floors
Building
Built in 1969
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Bidet
Hair dryer
Private bathroom
Towels
Entertainment
LCD TV
Food and drink
Limited room service
More
Air conditioning (climate-controlled)
Free daily newspapers
Laptop workspace
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 2 PM; check-in end time: midnight
Check-out
Check-out before noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: from approximately EUR 16.5 for adults and from EUR 7.50 for children
Nearby parking fee: EUR 30 per day (656 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Property is also known as
Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken
Hotel AA Serrano
Hotel Serrano Hotel
Frequently asked questions
Is Hotel Serrano pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Hotel Serrano?
Check-in start time: 2 PM; check-in end time: midnight.
What time is check-out at Hotel Serrano?
Checkout is at noon.
Where is Hotel Serrano located?
Located in Salamanca, this hotel is within 1 mile (2 km) of Paseo de la Castellana, Gran Via and WiZink Center. Puerta de Alcalá and Calle de Alcalá are also within 1 mile (2 km). Nunez de Balboa Station is 7 minutes by foot and Ruben Dario Station is 7 minutes.
Hotel Serrano Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It's been a long time between visits to Madrid and my recollection was foggy re: best areas to stay. We chose Salamanca on recommendation and then found Hotel Serrano via a search. It was an excellent choice and will most likely return. Comfortable room, quiet environment and a very friendly (and helpful) staff made the stay most enjoyable. Highly recommend.
Very pleasant stay at this hotel. Situated next to an important boulevard in the city. So many good restaurants in the chic Salamanca neighborhood! Short walk to Gran Fénix hotel for Súper cocktails at night. Price/quality cannot be beat.