Dear Franco,What a lovely review you have given us. Maximum marks and kind words show a happy hiker and a touch of class.

Dear Tina,Thank you for your review which mentioned That the room was "small but clean". Visitors coming to Central London should expect small rooms as real estate prices are so expensive. Should size matter future guests should book superior rooms or junior suites to avoid disappointment.

Wow, Jane! Your review is a masterpiece in positivity!

Dear Edgardo,Thank you for your maximum award. The cold water tap in your room had a cross thread and was changed as soon as you reported it. Perhaps that is one of the reasons you gave us a good review.

Dear Deborah,Thank you for your lively and interesting review. The thermostatic valve on the side of the radiator can turn on or off the heat from the radiator and there are fans in all rooms for the summer months. We offer fresh towels daily and more on request.

Dear Peter,We are grateful for your positive review.

Dear Darryl James,Thank you for your endorsement that we are on the right track. After 62 years we are still working on the cost / benefit equation trying to remain moderately priced and still offering a clean, friendly place to stay in a great location.

Dear Doreen,Thank you for your maximum award and for making your feelings known. We can't ask for much more than that.

Dear Laura,Thank you for your review. I remember making you a cup of tea and discussing the dangers of trip hazards. It was kind of you to give us a good review after an inauspicious start.

Dear Len Den,Thank you for your review which gave us a thumb's up for our location. It's lucky we haven't moved since our inception in 1962.

Dear Anthony,Thank you for your review which confirms a common theme amongst recent reviewers. So if friendly staff is high on your list of priorities then you know where to go.

Dear Jaroslava,Sometimes reviews say so much more when they are kept short, sharp and with sweeping clarity that even Merlin would envy. Thank you.

Dear Diana,Thank you for your max award and Princess Diana recommendations. We love this part of London, largely due to the proximity to Hyde Park and Kensington Gardens.

Dear Peter,Thank you for recognizing our caring attitude and for your maximum award. Our efforts are designed to make sure our guests want to return.

Dear Lisa,Thank you for encouraging the staff to wave your review under my nose when we next negotiate pay increases.

Dear Manjiang,Thank you for your review, which gave us little idea of your inner thoughts following your visit. Did you feel safe? Was your room clean, were the staff polite, did you get value, were you in a good location, were you offered a complimentary breakfast? Reviews are the opportunity to tell others of your experience.

Dear Sarah,I haven't received so many mixed messages since I was a teenager. Thank you for your award.

Dear Giancarle,There are usually reasons that disgruntled guests write the worst review possible after a one night stay. Thefts from rooms, dirty, bugs, nothing working, rude staff, overcharged, excess noise, leaks, dodgy location, ie. next to power station or sewage works etc. So Giancarle, which of these was it? Having failed to mention any points by yourself during your brief visit, my guess is that you left home imagining that for a couple of bucks you could have a suite in The Savoy and when you got here your expectations were shattered!

Dear Steven,You make absolute sense and if I was to pick one review that sums us up this is it! Thank you for taking the time to post your thoughts.

Dear Shyehana,The Mitre House Hotel, London is curious to know how the aforementioned staff made their way to the front of the leaderboard? Thank you for your wonderful review.

Dear Yan,Thank you for your review. Most guests that write good reviews look as if they spend more time with us that those that write naughty ones. One of life's mysteries.????

Dear Sulekha,Thank you for your maximum award which helps to balance the books following the other review published on the 14th.

Dear Satya Bala,Thank you for your fair and balanced review. Breakfast can be altered especially if you arrive prior to 8.30 am with porridge, scrambled eggs, muesli, and cornflakes on offer.

Dear Brian,Thank you for your maximum award and nice words. We are extremely pleased that you have understood what we are about and can identify our efforts.

Dear Tammy,Thank you for your review. Every morning I turn on my computer and have an array of comments made by guests who have checked-out that need a response. Your review doesn't need much of a response other than we are grateful for your kind words.

Dear Ellie,You are wonderful, kind, generous and accurate in your assessment. Thank you for identifying the good bits and ignoring the bad.

Dear David,Thank you for your maximum award and super review.We welcome your return.

Dear Ronald,Your free room will be waiting for you! Only kidding. But that is one heck of a review!

Dear Cary,I couldn't put it better myself! Thank you.

Dear Lorie,Thank you for your review which mentioned the "traffic noise". This is not normally an issue but if you are an extremely light sleeper then you can ask for rooms located at the rear or on the lower ground floor.

Dear Simon,Thank you for your review. You have said it all!

Dear Abisola,"Having nothing to complain about" is music to my ears.Thank you for your maximum award.

Dear Krystel,Thank you for your lovely review which said such nice things about us.

Dear Susan,Thank you for your maximum award which is like the female vocalist on "Darker side of the moon"

Dear Carol,Thank you for your review which reminded me of the first sunny day of spring.

Dear Zhikang,Thank you for your kind review. We have fixed the toilet flush following your review but if you had reported it during your stay we could have fixed it sooner.

Dear Kaleigh,Thank you for your lovely review which was like Tom Jones Singing " If I ruled the World"

Dear Jonathan,Thank you for your maximum review, which purred like a snow leopard high in the Himalayan cliffs overlooking a herd of mountain goats.

Dear Maria,Thank you for your positive review.

Dear Wilma,Updates means modernization which means an increase in room rates. Do you want to pay more for some glitz?

Dear Laura,You know how to write a review. We appreciate your honesty and generosity. By the way breakfast is offered with our compliments.

Dear Lauren,Your review is not only compelling but has become one of my all time favourites. Not just because of your compliments to Pedro but because of your unique incite into our operations. Somehow, your physical disabilities have allowed your other senses to flourish. You have picked up on the essential qualities of staff in any establishment that comes under the banner of hospitality. We believe in "Old fashioned hospitality" that seems to have been lost in these days of on-line check-in and so forth. It has taken a blind couple from the other side of the world to open the eyes of reviewers that have been unkind.

Dear David,Thank you for your review. It's a good job our windows open in the old fashioned way. We would rather you be too hot than too cold but you can always regulate the heat from the radiators by closing the valve permanently. Thank you for mentioning the staff and location.

Dear Victoria,Thank you for your review which mentioned that our hotel is "dated". This piece of detective work is unlikely to impress many judges who conclude that a building built in the 1800s and has been run by the same family since 1962 is unlikely to be anything other than "dated" so do your research to avoid disappointment.

Dear David,Your review is most welcome and for the benefit of those that don't know the area we are close to Paddington Station ( 15 minutes to Heathrow by Heathrow Express), Hyde Park / Kensington Gardens, Oxford Street, etc. Thank you for your maximum award.

Dear Daniel,We appreciate your continued custom and your maximum award. This hotel, more than most, relies on guest loyalty which manifests in the high number of repeats.

Dear Diane,Our aim is to make all our guests feel that we care about them. Thank you for recognising our efforts and for writing your nice review.

Dear Claudia,Thank you for your review. We inspected your room and found that there were no problems with either the shower or the toilet. If you had asked our staff to assist they would have suggested turning on the shower mixer fully and turn the WC flush with a little more wrist action. We always welcome our guests to ask our 24 hour reception to help if there are any issues. In the past this was a way of achieving instant gratification.