Petite Double Room (Basement Room) | In-room safe, desk, iron/ironing board, free WiFi

Reviews of La Suite West - Hyde Park

4 out of 5
La Suite West - Hyde Park
41 - 51 Inverness Terrace, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 412 out of 1004 reviews" "
Rating 8 - Good. 373 out of 1004 reviews" "
Rating 6 - Okay. 140 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is walkable from this hotel. Restaurants, grocery, tube station, Hyde Park etc. The staff is friendly and the property is very clean.
Stayed 2 nights in May 2024
Response from Guest Service Manager on 22 May 2024
Hello Jennifer,Thank you for your wonderful review! We are thrilled to hear that you found our location convenient, with everything you needed within walking distance, including restaurants, grocery stores, the tube station, and Hyde Park.It’s also great to know that our friendly staff and clean property made a positive impression on you. We strive to provide a comfortable and welcoming environment for our guests, and your feedback reassures us that we are on the right track.We look forward to welcoming you back on your next visit to the area.Best regards,

10/10 Excellent

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location - near the Bayawater underground and have buses to notting hill area lcoated around the corner. Room was great for our young family and interior design was nicely done. Would stay again if we are visiting in London.
Stayed 1 night in May 2024
Response from Guest Service Manager on 16 May 2024
Hello Chelsea,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring London. It's great to know that your family found the room comfortable and that you appreciated the interior design.Thank you for taking the time to share your positive experience, and we would be delighted to welcome you back on your next visit to London.Kind regards,

6/10 Okay

Andy

Travelled with partner
Disliked: Amenities
The room was smaller than pictured, it was dirty and most disappointing was they advertise a vegan breakfast but they do not. When I asked, they said they changed dining room vendors but never changed their ad. This was the main reason I booked this hotel so o was very unhappy.
Stayed 4 nights in Apr 2024
Response from Faycal on 12 May 2024
Dear Mr Andy Shobel,Thank you for your review. We are saddened to see that your stay was below your expectations. Please note that we have a selection of different room sizes for any future stay. Our breakfast is continental and comes with lots of choices, including gluten-free, vegan, and others in order to cover all guest requests. However, I checked your profile and noticed that you didn’t have any breakfast included. You are welcome for your next visit and consider adding more conveniences to the experience. Best wishes, Guest Senior Manager.

8/10 Good

Owning

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value.
Stayed 4 nights in May 2024
Response from Faycal on 12 May 2024
Hello Owning, Thank you for taking the time to rate our hotel with 4 out of 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met most of your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you. Kind regards, Guest Senior Manager.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect spot for a visit to the Royal Albert Hall for a concert. There were a raft of excellent eateries in the vicinity and we were able to stroll through the park for the event in delightful evening sunshine. The hotel was beautfully presented and quiet. We would certainly use it again for future visits.
Stayed 1 night in May 2024
Response from Guest Service Manager on 6 May 2024
Hello Stephen,Thank you for sharing your wonderful experience with us! We're thrilled to hear that our hotel's location was perfect for your visit to the Royal Albert Hall and that you enjoyed the nearby eateries and the stroll through the park. It's fantastic to know that you found our hotel beautifully presented and quiet, contributing to a delightful stay.We appreciate your kind words and your recommendation. It was our pleasure to host you, and we look forward to welcoming you back for future visits. Kind regards,

8/10 Good

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to get to from the station. Very convenient to walk to. The room was spacious and had all the ammenities needed and was nice and quiet. We didn’t have breakfast during our stay but it looked great and there was always people enjoying it each morning.
Stayed 5 nights in May 2024
Response from Guest Service Manager on 6 May 2024
Hello Lydia,Thank you for your wonderful review! We're delighted to hear that you found our property easy to access from the station and that you enjoyed the convenience of its location. It's great to know that your room was spacious, well-equipped with amenities, and provided a quiet environment for a comfortable stay.We're glad to hear that you noticed our breakfast offerings and that many guests were enjoying it during your stay. If you decide to join us for breakfast on your next visit, we're confident you'll find it equally enjoyable.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Kassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 30 Apr 2024
Hello Kassandra,Thank you so much for your perfect rating! We're thrilled to know that you had a fantastic experience during your stay with us. We look forward to welcoming you back for another wonderful stay!Warm regards,

10/10 Excellent

Clare

Liked: Property conditions & facilities
Excellent location. Very close to Kensington gardens, tube locations and convenient shopping
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 28 Apr 2024
Hello Clare,Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's excellent location, which is indeed very close to Kensington Gardens, tube stations, and convenient shopping areas. Providing convenience and accessibility for our guests is one of our top priorities, and we're delighted that we met your expectations in this regard.We hope you had a wonderful time exploring the nearby attractions and amenities, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed hotel but JrSuite a little tight with amount of furniture (double bed, loveseat, 2 chairs and 2 person table for eating) but beds were comfortable Our room was located open to outside so didn’t actually enter hotel except for check in and out. Included mini kitchenette with tea/coffe/hot chocolate service & small refrigerator stocked with water & OJ. The street hotel is on is busy during the day but quiets down after dark. It is located one street over from the Baywater tube station and there are a lot of restaurants on this street. Try Taza for take away if you like Shwarma. Unfortunately, this area is a little less desirable which can bleed over onto the street the hotel resides on. My only complaint about our room was that the service access to outside rooms came up a metal staircase directly under our window & had a metal gate that shared our front step. Everytime someone came up that way you could hear them in the stairs and the gate creaked open & gate latch clanged shut. Fortunately, this didn’t start until after 8 am and was done by the mid afternoon. There is a very nice seating area with an arbor that runs between the front of the building & the street with locked gates that provides a buffer from the street traffic which would be nice to use when the weather cooperates. I never felt unsafe walking around and it has good access to Paddington station should you be using Heathrow Express to LHR.
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 28 Apr 2024
Dear Irene,Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that you found our hotel nicely appointed and that you appreciated the amenities provided in your Junior Suite, including the mini kitchenette and comfortable beds.We understand your concerns about the noise from the service access to outside rooms, and we apologize for any inconvenience this may have caused. We're pleased that you found our location convenient for accessing the Bayswater tube station and exploring the nearby restaurants.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel overall. The staff was very helpful and accommodating! Close to Hyde Park, shopping, dining, and transportation.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 28 Apr 2024
Dear Vanessa,Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay with us and that you found our hotel to be nice overall. It's great to know that our staff was helpful and accommodating during your visit. Providing excellent service and ensuring our guests have a comfortable experience is our priority.We're also pleased to hear that you enjoyed our hotel's proximity to Hyde Park, shopping, dining, and transportation options. We strive to offer convenience and accessibility to enhance our guests' stay.We hope you had a fantastic time with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

4/10 Poor

Heng Seong

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
One of the staff members during the late night check in was quite impolite and unfriendly. The other staff member who helped us with our luggage was very friendly and helpful though. Rooms are clean but very small and we could not open our luggages in the limited space. Hot water was not available after showering for a while. Furthermore, we were charged a compulsory service fee per room which wasn't mentioned upfront at any point during the booking or check in process. The only positive with this hotel is the location with many shops and cafes within walking distance.
Stayed 1 night in Apr 2024
Response from Faycal on 17 Apr 2024
Dear Heng Seong, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to me with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best wishes, Guest Senior Manager

8/10 Good

Sudhanshu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walk to hyde park and the tube. Staff as great and helpful
Stayed 6 nights in Apr 2024
Response from Faycal on 16 Apr 2024
Hello Sudhanshu ,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.kind regards,

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Faycal on 16 Apr 2024
Hello George,Thank you so much for your exceptional feedback. We are so happy to see that we win your trust and provide you with the best guest service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit to La Suite West. Kind regards, Guest Senior Manager.

6/10 Okay

Libby

Travelled with partner
Liked: Cleanliness, staff & service
Stayed at this hotel twice now, First time was absolutely lovely. This time round was also very nice. lovely staff but had a few problems with tv remote connecting to tv. and bathroom door not being able to shut properly. room was also very warm even tho we turned it down to the lowest. these problems are minor and still had a lovely time wonderful and helpful staff
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 14 Apr 2024
Dear Libby,Thank you for returning to La Suite West and we appreciate your kind words and feedback. We're delighted to hear your positive comments about our staff. We appreciate your feedback in regards to the tv remote and the bathroom door and we do apologise for any inconvenience caused. Rest assured these issues will be addressed immediately. We hope to see you soon!Kind regards,

10/10 Excellent

Graham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and within walking distance of the tube and some landmarks. Room is a good size.
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 14 Apr 2024
Hello Graham,Thank you for your feedback! We're delighted to hear that you was satisfied with your room size and that you appreciated our convenient location near two underground stations as well as the close proximity to landmarks. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards,

10/10 Excellent

Eleni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are always loud people hanging outside the building across the street. Not sure why…or what they’re doing there.
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 14 Apr 2024
Dear Eleni,Thank you for choosing La Suite West for your stay in London. We do apologise if any inconvenience was caused by the external noise from the building across the street, we hope it did not disturb your time with us. We hope to welcome you back in the near future.Kind regards,

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, in a very quiet area that lets you forget you’re actually in London. Only negatives were the pillows which weren’t good enough and very slim and you only get 1 pp and the breakfast was just poor. Who has Cajun chicken panini for breakfast? Apart from this it’s was a good place.
Stayed 1 night in Apr 2024
Response from Faycal on 10 Apr 2024
Hello Mark, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our top location, being close to two metro stations, and that you found the area quiet yet convenient with everything you needed nearby. We do apologise if the pillows didn’t meet your expectation, I checked the record and I didn’t find a record about this. If you mention it to the staff, they would be more than happy to provide you with extra pillows or suit your needs. Our breakfast menu is continental, including chicken and vegetarian sandwiches recipes, which are perfect for a daily breakfast in many cultures.Best wish,Guest Senior Manager.

6/10 Okay

Cindy

Liked: Staff & service, amenities, property conditions & facilities
The room was dark and the bathroom had a smell
Stayed 3 nights in Apr 2024
Response from Faycal on 10 Apr 2024
Dear Cindy,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement, we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Faycal on 9 Apr 2024
Hello Michelle,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement.we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

6/10 Okay

Anthony, Brooklyn

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel is in a great location and easily accessible via subway with multiple stations close by. The room was clean but the bathroom design needs some work. The sinks never drained properly and there was always water sitting in there.
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 4 Apr 2024
Dear Anthony,Thank you for your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location to be great and easily accessible via subway, with multiple stations close by.However, we apologize for the issues you encountered with the bathroom sinks not draining properly. Please rest assured that we take such matters seriously, and we will address this promptly with our maintenance team to ensure that the issue is resolved and that our guests have a more comfortable experience in the future.We appreciate you bringing this matter to our attention, as guest feedback is valuable to us as we continuously strive to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable yet trendy boutique hotel in a nice and relatively quiet area. Very convenient to the Underground station so you can hear a bit of noise from the tube passing but it wasn’t too bad (we were on the first floor so I imagine ground might be a little louder). Bed was comfortable and our daughter slept soundly on the sofa bed). Rooms can be a bit tight for a family with large suitcases but we managed fine with our two young children. Complementary water, juice, cookies were a nice touch as well! Overall a great boutique hotel stay in London.
Stayed 3 nights in Mar 2024
Response from Faycal on 2 Apr 2024
Hello Jamie, Thank you for your feedback. It's wonderful to hear you enjoyed Lasuite West. We regret any disturbance of tube noise that is really out of our hands. As you know, London is full of underground tube lines. We're committed to providing a top hospitality experience, and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Faycal – Guest Senior Manager.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very clean close to the tube and many amenities
Stayed 3 nights in Mar 2024
Response from Faycal on 2 Apr 2024
Hello Richard Thank you for your kind words about our hotel's atmosphere and so on We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement. we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

6/10 Okay

Aysha

Liked: Cleanliness, staff & service
I had a one nights stay at La Suite West and the location is great, right by a tube station as well as walking distance from Paddington. The staff were super lovely and the room was clean and suited my needs. Unfortunately, I am not sure if it was the area of the second floor I was on, but there was a loud humming/generator type sound from behind the walls that I was not fully aware of until I was trying to sleep, because of this I had a very disrupted night, also due to the thin walls that others have mentioned, I could hear doors banging and loud voices very clearly, so if you are a light sleeper then not great!
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 28 Mar 2024
Dear Aysha,Thank you for taking the time to share your feedback with us regarding your recent stay at La Suite West. We're pleased to hear that you found the location convenient and the staff lovely, and that the room met your needs and was clean.However, we apologize for the disturbances you experienced during the night. We understand how important a good night's sleep is. Thank you for choosing La Suite West, and we hope to have the opportunity to welcome you back for a more restful stay in the future.Warm regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 27 Mar 2024
Hello Laura,Thank you very much for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. We hope to have the pleasure of welcoming you back again soon!Warm regards,

8/10 Good

Chris

Travelled with family, Travelled with family and small children
Liked: Staff & service
Lovely continental breakfast, room was nice but felt very claustrophobic with windows hidden behind wardrobe doors due to terrible view of a dirty wall looking down to the basement
Stayed 1 night in Mar 2024
Response from Faycal on 25 Mar 2024
Hello Chris, Thank you for taking the time to post a review of our hotel. We are so happy to hear that you enjoyed your time at LaSuite West. Also, I really appreciate you bringing a few highlights to my attention and I am sorry for that. We will strive to do better as our mission is to provide excellent guest experiences. We look forward to seeing you again in the future. Kind regards, Senior Guest Manager

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, felt safe, and staff was helpful and friendly. Our stay did not come with the hotel breakfast so the first day we paid for it. The breakfast area was very busy and crowded and what was provided was not worth the price. We chose to eat breakfast away from the hotel for the remainder. I was expecting to have conditioner and washcloths provided but they were not. I had to purchase conditioner from a store around the corner.
Stayed 6 nights in Mar 2024
Response from Faycal on 25 Mar 2024
Hello Stephanie ,Thank you for your visit. We are so happy to hear that you enjoyed your stay with us. Our staff work hard to give our guests the finest experience possible, so ratings like yours (5/5) are truly rewarding to hear. We'd love to welcome you back soon.Kind regards, Senior Guest Manager

6/10 Okay

JAMES

There is no air circulation in any of the rooms. They seem to be shut off in the winter time. I went downstairs and made a request to have the fan or AC system turned on, and the clerk said he would address the issue. Nothing happened. The room was stuffy, and there was no air circulating in the space at all. If you have any kind of breathing difficulties, avoid this hotel, like the plague.
Stayed 2 nights in Mar 2024
Response from Faycal on 25 Mar 2024
Dear James, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Kind regards, Senior Guest Manager

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a quick trip to London. The staff was very accommodating and the room was nice and spacious. This is in a perfect location with many walkable restaurants and transportation options. We will definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 5 Mar 2024
Hello Alison,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you and your husband enjoyed your quick trip to London and had a pleasant stay at our hotel.It's fantastic to know that the staff was accommodating and that you found the room nice and spacious. We're pleased that our location, with its proximity to walkable restaurants and transportation options, added to the convenience of your stay.We appreciate your kind words, and we look forward to the pleasure of welcoming you both back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small, boutique hotel. Spotlessly clean in a nice area near to Kensington Gardens
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 5 Mar 2024
Hello Shelley,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at La Suite West.Your comments about our cleanliness and the favorable location near Kensington Gardens are much appreciated. We aim to provide a comfortable and well-maintained environment for our guests, and we're pleased to know that we met your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

6/10 Okay

Harpal

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Faycal on 20 Feb 2024
Dear Harpal, Thank you for taking the time to post feedback of your recent stay. I am saddened to see that your rating was above the average!. I would appreciate if you could contact me for more details in order to improve our services. We’ll strive to do better; our mission is to provide excellent guest experiences. Kind regards, Senior Guest Manager

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business trip - cost room.
Perfect for business trip - cost room.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 13 Feb 2024
Hello Karen,Thank you for taking the time to share your feedback! We're delighted to hear that your stay was perfect for your business trip. Providing a comfortable and convenient experience for our guests is our top priority. We appreciate your feedback and look forward to welcoming you back on your next business trip or any other travels.Safe travels, and see you again soon!Best regards,

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a fantastic location, easy access to main tourist attractions but plenty of bars and restaurants on your doorstep.
Stayed 3 nights in Feb 2024
Response from Guest Service Manager on 13 Feb 2024
Hello Claire,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our hotel beautiful and enjoyed the fantastic location. It's our goal to provide guests with both comfort and convenience, and we're delighted that we could contribute to your positive experience in London.We hope to welcome you back to La Suite West in the near future.Kind regards,

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a lovely neighborhood a block away from Bayswater station. Room was perfect for a family of four and hotel/neighborhood were quiet after 10 pm. The bed was incredibly comfortable.
Stayed 4 nights in Feb 2024
Response from FAYCAL on 12 Feb 2024
Hello Christina,Thank you for your perfect score! We're thrilled to hear that your experience with us was a perfect (5/5) Our team works hard to provide a top-notch experience for our guests, and it's gratifying to know that we met your expectations. We hope we have the pleasure of welcoming you back to La Suite West soon.Kind regardsGuest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Faycal on 12 Feb 2024
Dear Guest,Thank you for your review, we are very delighted that you enjoyed so many aspects of your stay at our hotel. on behalf of the LaSuite West Hotel, a sincere thank you and we look forward to the pleasure of welcoming you again in future.Kind regards Senior Guest Manager

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff are very friendly and cannot do enough for you. The service is impeccable. Thank you so much!
Stayed 2 nights in Feb 2024
Response from Faycal on 12 Feb 2024
Hello Georgia,Thank you for your visit, we are so happy to hear that you enjoyed your stay with us, our staff work hard to give our guests the finest experience possible, so ratting like yours (5/5) are truly rewarding to hear. We'd love to welcome you back soon.Sincerely,Senior Guest Manager

10/10 Excellent

Raied, MILTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great
Stayed 1 night in Feb 2024
Response from Faycal on 9 Feb 2024
Hello Raied, Thank you for your review. We are very delighted that you enjoyed so many aspects of your stay at our hotel. On behalf of the LaSuite West Hotel, a sincere thank you, and we look forward to the pleasure of welcoming you again in the future. Kind regards,Senior Guest Manager

8/10 Good

Yigit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Faycal on 9 Feb 2024
Hello Yigit,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed many aspects in our hotel. We look forward to welcoming you back, and we'll strive to make your next stay just as enjoyable. Best regards, Senior Guest Manager

10/10 Excellent

Bijal

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay and look forward to staying at the hotel again
Stayed 3 nights in Dec 2023
Response from Guest Service Manager on 6 Feb 2024
Hello Bijal,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed your stay, and we truly appreciate your kind words.We look forward to the opportunity to welcome you back to our hotel in the future. Kind regards,

8/10 Good

Francesca

Stayed 1 night in Feb 2024
Response from Guest Service Manager on 6 Feb 2024
Hello Francesca,Thank you for taking the time to provide us with your feedback and for choosing to stay with us. We're pleased to see that you had a positive experience overall, and we appreciate your rating.We hope to have the pleasure of welcoming you back in the future. Kind regards,

10/10 Excellent

Nur Hidayat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
One of the most pleasant stays I’ve ever had. Rooms were spacious, staff were all kind and helpful. The staff’s especially made our stay really comfortable. Always smiling whenever they see us. Always handing out gifts to our child. Overall, really cosy and comfortable hotel. Highly recommended.
Stayed 5 nights in Jan 2024
Response from Guest Service Manager on 5 Feb 2024
Hello Nur,Thank you so much for your heartwarming review! We are thrilled to hear that you had one of your most pleasant stays with us. It's wonderful to know that our spacious rooms and, most importantly, our staff, contributed to making your stay comfortable and enjoyable.We greatly appreciate your kind words about our team's kindness and helpfulness. Our staff is dedicated to creating a welcoming and warm atmosphere for our guests, and it's rewarding to hear that their efforts have left a positive impression on you. It's delightful to hear that your child received special attention and gifts, adding an extra touch of joy to your stay.Thank you for recommending our hotel, and we look forward to the opportunity to welcome you back for another excellent experience. If you have any specific feedback or suggestions on how we can further enhance our services, please feel free to share.Once again, thank you for choosing to stay with us. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Warm Regards,

8/10 Good

Humera

Travelled with family
Excellent location, very helpful and friendly staff. Basement room didn’t have a good phone and Wi-Fi signal.
Stayed 1 night in Jan 2024
Response from Faycal on 30 Jan 2024
Hello Humera,Thank you for taking the time to post a review of our hotel. I am glad you enjoy many aspects of LaSuite, and I also appreciate you bringing this highlight to my attention. I'm sorry that the room didn't exceed your expectations. Here at La Suite West Hotel, we take our guests' feedback very seriously and are always looking for ways to improve. Kind regards, Senior Guest Manager

10/10 Excellent

ANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Faycal on 28 Jan 2024
Hello Anna,Thank you for giving a perfect rating to our boutique hotel. We are very delighted that you enjoyed your stay. This kind of good news motivates us even more. Here at LaSuite West, we value our guests' feedback and are always looking for ways to improve. We look forward to seeing you again in the future. Kind regards Guest Senior Manager

10/10 Excellent

Yomi

Stayed 1 night in Jan 2024
Response from Guest Service Manager on 25 Jan 2024
Hello Yomi,Thank you for taking the time to rate your experience with a perfect 10 out of 10! We're delighted to hear that you had such a positive stay at our hotel. Providing an excellent experience for our guests is our ultimate goal, and your feedback reaffirms that we're on the right track.We appreciate your support and look forward to the opportunity of welcoming you back for another outstanding stay.Best regards,

10/10 Excellent

Arash

Stayed 2 nights in Jan 2024
Response from Faycal on 22 Jan 2024
Hello Arash,Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Guest Senior Manager

2/10 Terrible

Lawrence

Stayed 1 night in Jan 2024
Response from Faycal on 20 Jan 2024
Dear Ms Lawrence Chen,We are very sorry to hear that you didn't have a great experience. our mission is to provide excellent guest experiences. We have taken your feedback on board, and we will strive to make improvements accordingly.Sincerely,Guest Senior Manager

10/10 Excellent

Nicole Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service by staff and front desk attendant Gahin :) had to switch rooms due to my husbands knee injury and they were incredibly helpful and accommodating. Will definitely stay here next time we are in London.
Stayed 3 nights in Jan 2024
Response from Faycal on 12 Jan 2024
Hello Nicole Beatrice, Thank you for giving a perfect rating to our boutique hotel. We are delighted that you enjoyed your stay, and our staff provided you with excellent service. This motivates us even more. Here at LaSuite West, we value our guests' feedback and are always looking for ways to improve. We look forward to seeing you again in the future. Kind regards, Guest Senior Manager

8/10 Good

Carly Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Faycal on 10 Jan 2024
Hello Carly Anne,Thank you so much, we are so grateful for your kind review, this motivates us even more, our mission is to provide excellent guest experiences, we look forward to seeing you again in the futureKind regardsSenior Guest Manager

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, beautiful decorated. Great location.
Stayed 5 nights in Dec 2023
Response from Faycal on 10 Jan 2024
Hello Kelly, Thank you for your review, am so happy to see your positive feedback about our hotel, it is our pleasure to have value guest. We look forward to seeing you again in the future. Kind regardsSenior Guest Manager

10/10 Excellent

Nimisha

Travelled with partner
Stayed 2 nights in Dec 2023
Response from Fayacl on 10 Jan 2024
Hello Nimisha,Thank you for your perfect score! We're thrilled to hear that your experience with us was a perfect 5/5. Our team works hard to provide a top-notch experience for our guests, and it's gratifying to know that we met your expectations. We hope we have the pleasure of welcoming you back to La Suite West soon. Kind regards, Guest Service Manager

10/10 Excellent

Yuna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Faycal on 10 Jan 2024
Hello Yuna, Thank you for giving a perfect rating to our boutique hotel. We are very delighted that you enjoyed your stay. This motivates us even more. Here at LaSuite West, we value our guest's feedback and are always looking for ways to improve. We look forward to seeing you again in the future. Kind regards,Guest Senior Manager