Entire apartment

City Gate Serviced Apartments

Property class: 4

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Near Liverpool Street, City Gate Serviced Apartments provides everything you need. Guests can connect to free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 4 of 4 rooms

Superior Apartment, 2 Bedrooms

  • 732 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 4 Single Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom

A modern bedroom with a bed, a nightstand, a lamp, a chair, and a window with curtains.

Superior Apartment, 1 Bedroom

  • 646 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Double Sofa Beds OR 1 Double Bed

View all photos for Superior Studio Suite, 1 Bedroom

A hotel room with a bed, a sofa, a window with curtains, a lamp, and a painting on the wall.

Superior Studio Suite, 1 Bedroom

  • 592 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Double Sofa Beds

Apartment, 1 Bedroom, Terrace

  • 1 bedroom
  • Sleeps 5
  • 3 Double Sofa Beds OR 1 Double Bed

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About the area

Tower Hamlets, a neighbourhood in London, is home to City Gate Serviced Apartments. Tower of London and Tower Bridge are notable landmarks, and the area's natural beauty can be seen at River Thames and Hyde Park. London Eye and Natural History Museum are not to be missed. Visit our London travel guide
View more Apartments in London
Map
234 Whitechapel Road, London, England, E1 1BJ

What's nearby

  • A mosque with a crescent moon on top, silhouetted against a sunset sky.
    East London Mosque
    10 min walk - 0.9 km
  • A street with shops, including Brick Lane Bookshop and Oh Baby London.
    Brick Lane
    13 min walk - 1.2 km
  • A historic castle with towers and a river in the foreground.
    River Thames
    4 min drive - 1.7 km
  • A historic stone castle with a large arched entrance, a tall tower, and a weather vane.
    Tower of London
    5 min drive - 2.3 km
  • A historic building with clock towers and arched windows at night.
    Liverpool Street
    7 min drive - 2.7 km

Getting around

  • Whitechapel Underground Station
    5 min walk
  • Shadwell Station
    13 min walk
  • Heathrow Airport (LHR)
    72 min drive

Restaurants

  • The White Hart
    1 min walk
  • Greggs
    4 min walk
  • London Hospital Tavern
    2 min walk
  • The Blind Beggar
    1 min walk
  • Mouse Tail Coffee Stories
    2 min walk

About this property

City Gate Serviced Apartments

  • Upscale apartment near Liverpool Street
  • Close to Tower of London, City Gate Serviced Apartments has plenty to offer. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
  • Luggage storage
  • Room features
  • All guest rooms at City Gate Serviced Apartments have amenities, such as free WiFi.
  • Extra conveniences in all rooms include:
    • Sofa beds and free cots/infant beds
    • Bathrooms with showers and free toiletries
    • LCD TVs with satellite channels
    • Kitchens, full-sized fridge/freezers and microwaves

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

Bedrooms

  • Single sofa bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Laundry

  • Washer/dryer

Pets

  • Service animals only (pets not allowed)

Services and conveniences

  • Iron/ironing board
  • Limited housekeeping
  • Luggage storage

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 11 units

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 8 PM

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in instructions; access will be through a private entrance

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

MastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: GBP 300.00 per week

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

Frequently asked questions

Is City Gate Serviced Apartments pet-friendly?

No, only service animals are welcome at the property.

How much is parking at City Gate Serviced Apartments?

This property doesn't offer parking.

What time is check-in at City Gate Serviced Apartments?

Check-in start time: 3:30 PM; check-in end time: 8 PM.

What time is check-out at City Gate Serviced Apartments?

Checkout is at 10 AM.

Where is City Gate Serviced Apartments located?

Located in Tower Hamlets, this apartment building is within 1 mi (2 km) of Brick Lane and Liverpool Street. Tower of London and Tower Bridge are also within 2 miles (3 km). Whitechapel Underground Station and Whitechapel Overground Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

City Gate Serviced Apartments Reviews

7.2

Good

8.2

Cleanliness

7.2

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 9 out of 44 reviews
Rating 8 - Good. 15 out of 44 reviews
Rating 6 - Okay. 13 out of 44 reviews
Rating 4 - Poor. 4 out of 44 reviews
Rating 2 - Terrible. 3 out of 44 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern apartment

Fab apartment. Very spacious perfect location. Was kind of noisey outside but if you are in city centre that is what you would expect. The room it self was very clean, there was a funny smell in the kitchen but wasn't too bad when you was in the room for long. Bathroom water pressure could be slightly better too but overall great value for money.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très décevant, ce n'est pas un vrai 4 étoiles !

Je ne comprends pas que cet appartement soit évalué à 4 étoiles et que Hôtel.com le recommande. À notre arrivée, la personne responsable n'était pas présente pour nous accueillir et ne répondait pas au téléphone ni au texto. Il faut payer comptant seulement. Une fois l'argent encaissé, plus possible de joindre une personne responsable. Aucun retour d'appel ou texto. L'endroit est très bruyant les murs sont en papier et il y a eu des party le vendredi et le samedi soir de 11h00 pm à 2h30 AM. Les ordures ont été ramassés seulement 2 fois en 10 jours, ce qui a attiré des rongeurs dans l'appartement. Nous avons été 2 jours sans papier de toilette et pour 5 personnes, nous avions une grande serviette et 2 serviettes à main... Les palmes des ventilateurs étaient gris tellement il y avait de la poussière. Je ne recommande pas cet endroit. C'est un attrape touriste.
Stayed 10 nights in Aug 2018
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities, room comfort
No bedbugs, no cockroaches, friendly people working there, excellent kitchenette - but broken window blinds, one sheet per bed, the worst reno I have seen in years and beside a hospital, with medi-vac helicopters several times a day (and night), and ambulances 24/7. It has its positives (price...), but is a no illusions place to sleep.
Stayed 8 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was a bit worried for the bad comments about the management of this place but I honestly have to say that our stay was very nice. The manager, Robert, was very friendly and helpful. The location is ok (for the price) and the conditions very good.
Stayed 2 nights in Jul 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável e bem localizado

O local ao redor não é muito bonito, mas é seguro, perto do metrô, de um grande mercado e próximo do centro. Não tem elevador nem recepção, mas fomos muito bem recebidos pelo proprietário na porta do local comunicando com ele via Whatsapp.
Stayed 4 nights in Jun 2018
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
the new manager is nice; but the property is noisy
Stayed 5 nights in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appartamento ottimo per visitare Londra

Vicino alla stazione di Whitechapel del metrò e alla fermata omonima del bus 25 Spazioso per 4 persone, famiglia con 2 bambini considerando che siamo a Londra Non ha l'ascensore e la vicinanza dell'ospedale si fa sentire di notte, visto che le finestre sono vecchie ma l'appartamento è ben fornito sia per la parte cucina che bagno. Non avuto risposte alle mail ma il personale si è dimostrato sempre disponibile al telefono anche per un check in fuori orario Ringrazio la struttura per averci consentito di lasciare i bagagli l'ultimo giorno.
Stayed 4 nights in Apr 2018
Verified review

6/10 Okay

Disliked: Staff & service, room comfort
Room was not suitable for six people, looked nothing like the photos, not enough real beds for six people, three chairs that pulled out into very hard beds, only two chairs at the dining table, one of the chairs was barely holding together. Would be comfortable for three people but not six. Property did not reply to any of the questions I posted.
Stayed 4 nights in Apr 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not impressed unfortunately

Ok so to start... My room wasn't the w one as shown in the picture. I had no curtains so the sun was streaming in early. I complained but nothing was done. Next a mouse kept me awake most of the 2nd night culminating in it climbing over my pillow at 2am! Needless to sat I didn't get any sleep. Complained but not much was done. They said they'd sent out an exterminator but there were no traps set. The price was bizarre. I paid one price to hotels.com but the receipt the apartment gave me was much less! So I don't know what's going on. The location was handy
Stayed 3 nights in Feb 2018
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Nice staff, not so great everything else.

I feel the minimum you should be able to accomplish if you're renting out rooms for people to stay in is to have a working toilet seat. After complaining it still couldn't be fixed or replaced. They need to just buy a new toilet so that they can get a seat that fits it. Every time I sat down the toilet seat slipped off to the side, really aggravating . Paperthin walls, tile floors that make noise no matter if you're barefoot or in stilettos. The place really needs an overhaul. It served it's purpose for six days but I would never do it again.
Stayed 6 nights in Nov 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejlig hotel tæt på metro og centrum

Det var en fornøjelse at bo ved City Gates apartments. Værelset var rent og pænt. Værten var helt fantastisk og rengøringsdamerne var så søde og grundige. Servicen var helt i top og der manglede ikke noget. Hotellet er 5 minuter fra metroen og det tager ingen tid at komme ind til centrum. Generelt set, en skøn oplevelse for vores lille familie på 5. Mange tak for et dejligt ophold, City Gates apartments.
Stayed 4 nights in Oct 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice clean apartment close to tube links.

I went with a group of friends and it was an ideal setting for a group get together. The apartment was spotlessly clean and had all the amenities needed for our stay. I would definitely book to stay here again.
Stayed 2 nights in Oct 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place for a family

One must understand that this is not a hotel/motel. This is an apartment with housekeeping only once a week. Thus, Small things like a garbage bin in the bathroom maybe missing and there will be the odd cracked or old piece of wood, etc. However, for the price we would have loved to stay here for a whole week and any future stay in Paris we will stay here. There are 2 bedrooms and an upstairs walk in kitchen/dining room living area. There is a full bathroom and another’s half bathroom and an ensuite washer. The kitchen has all the utensils which really helped us with supper and breakfast. True, it’s a good 35-40 minutes drive from the Champ Ellysis or Eiffel Tower, but we saved hundreds for staying here rather than the hotels downtown ans saved even more buying groceries down the street rather than eating out. Parking is also in an underneath parking lot that is very spacious and halfback empty.
Stayed 1 night in Oct 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern Clean with ample amenities...

Easy check in and made very welcome... apartment was very clean and comfortable .. would definitely stay here again... so close to the centre of town and excellent for the price.
Stayed 1 night in Sep 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very good experience. Clean and comfortable apartment close to public transport. One supermarket at 100 metres. The staff is the most attend that I never see. Thanks a lot for a very good experience!
Stayed 5 nights in Sep 2017
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Kleines hellhöriges Apartment

Das Apartment (Nr. 10) ist absolut hellhörig, man konnte morgens um 3 Uhr die Gespräche aus dem Nachbar-Apartment (Nr. 11) verfolgen. Der Schrank im Schlafzimmer war so wackelig, dass wir uns nicht getraut haben, ihn zu benutzen. Am Esstisch waren alle Beine locker, bei einem Stuhl war eine Querstrebe gebrochen, ein anderer Stuhl war mit Winkeln notdürftig repariert und wackelte ebenfalls. Das Treppenhaus ist schmal und sehr steil, sehr ungünstig für den Transport des Gepäcks. Die Küche schien relativ neu, allerdings gab es lockere Bretter, schiefe schleifende Schubladen, Schutzfolien zum Teil nicht einmal entfernt. Das Apartment ist unserer Meinung nach viel zu klein für die angegebenen max. 5 Personen, die Fotos täuschen über die Größe ganz gewaltig. Die zum Doppelbett versprochenen drei großen Schlafsofas waren in Wirklichkeit ein Schlafsofa, ein ausklappbarer Sessel und ein Klappbett. Leider hat der Wohnraum kein Fenster zum Öffnen, Lüftung nur durch das Schlafzimmerfenster bei geöffneter Schlafzimmertür möglich. Dieses Apartment könnet wir definitiv nicht empfehlen!!
Stayed 4 nights in Sep 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel - but simple

Nice hotel - but simple as expected before, booking everything fine. Rooms are very small but functional - bed comfort was very good. Additional breakfast was offered for a fair price which a applied for.
Stayed 4 nights in Aug 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff

Very nice staff!! Nice size room!! Was nice to have a kitchen
Stayed 2 nights in Aug 2017
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Very small

Expedia promised 1 double, 4 singles and a sofa bed. We got one double, 1 single, 2 sofa beds and the manager arrived with an additional small fold-up bed, which he could not unfold as it would have to be put in front of the front door. As a place for 3 or 4 people, it would be just about acceptable, But they rated this as "sleeps 6/7 people". Who ever did that needs to get a new job, because they definitely cannot rate accommodation. Photos make it look big, it is definitely not. WiFi was terrible. My daughter kept moving all over the apartment to try and get a signal, which she would regularly loos, and have to try and re-connect. We were on the top floor, maybe that had something to do with it.
Stayed 6 nights in Jul 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Très bon rapport qualité prix, situation idéale

Nous avons passé 6 jours en famille (à 5). Nous avons passé un très bon séjour. L'appartement est très bien situé, à deux pas du métro, plusieurs lignes de bus passent à côté. Nous avons pu faire toutes nos visites avec très peu de temps de transport. Il y a un supermarché Sainsbury juste en face ainsi qu'un marché indien tous les jours. L'appartement est assez bien équipé, il manque 2-3 choses dans la cuisine mais cela reste tout à fait convenable. La literie est très bonne. 2-3 points à savoir : les escaliers sont très raides et pour notre part nous étions logés au 4ème étage. Il y a un hôpital à côté et il y a donc assez souvent des sirènes d'ambulance mais nous avons tous très bien dormi car c'est plus calme la nuit. Nos serviettes de toilette ont été changées plusieurs fois pendant le séjour. Nous avons pu déposer nos bagages avant l'heure prévue. A 5 c'était bien, l'appartement est prévu pour 6, cela me paraît par contre juste (pour manger notamment)
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good experience, The flat was spacious and in good condition.
Stayed 1 night in Jun 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accueil excellent

Proche du métro et d'un centre commercial l'appartement est idéalement situé. L'accueil est top. Les draps est serviettes sont changés en milieu de séjour. Vraiment ravie
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

günstige App in guter Citylage

Diese Apartmentanlage liegt direkt an der Busstation Whitechapel Road. An dieser Station hält z. B. auch der Stansted Express Bus. Ca. 15Min entfernt Brick Lane mit Spitalsfield Market. Sonntags dort Vintage Flohmärkte. Apartments sind unterschiedlich gross. Kein Fahrstuhl, bis in die oberste Etage 62 enge Stufen. Mit Gepäck nicht gerade optimal. Freundlicher Besitzer, der bei kleineren Reklamationen ( z. B. defekte Kaffeemaschine ) sofort weiterhilft
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice apartment away from the tourists

The city-gate apartments are clean, well-kept, and roomy (for London). The only drawback is that they are slightly out of the way. You take the Whitechapel tube stop in East London. We actually liked being out of the tourist crowd. I feel like we got to see more of the "real" London by staying there, hanging out in the local pubs, and taking advantage of the delicious Indian and Bangladeshi restaurants nearby. The staff was very kind and accommodating.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Felt like a holiday appartment

Difficult to find but really lovely landlord. Needs the TV moving as it's in a really terrible place and the wifi is poor. But lovely bed - so I great nights sleep which for me is the most important thing!