Deluxe Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews of Central Park Hotel

3 out of 5
Central Park Hotel
49/67 Queensborough Terrace, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 305 out of 1178 reviews" "
Rating 8 - Good. 378 out of 1178 reviews" "
Rating 6 - Okay. 213 out of 1178 reviews" "
Rating 4 - Poor. 143 out of 1178 reviews" "
Rating 2 - Terrible. 139 out of 1178 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Erica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed on the 5th for our last night of travel before flying home the next afternoon. The beds were clean and comfortable enough, however, there was an absolute horrid sewer smell in the bathroom for our entire stay. I don’t know if it was from the construction going on, but it was totally off putting. We kept the door closed and the fan on the entire time and every time we had to go in there the stench just hit you right in the face. Totally reminded me of this one hotel we stayed at in Thailand... We checked out as soon as possible and sat at the airport for 5 hours instead with our 6 month old son. I personally would not stay here again.
Stayed 1 night in May 2024
Response from Nash,Guest Relations Manager on 9 May 2024
Dear Erica, Thank you for staying with us, we are sorry to hear that there was a bad smell in the room. we will inform our maintenance team to check the room and take the necessary steps to resolve the issue. we apologize for any inconvenience this may have caused.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before, quite and near two tube stations
Stayed 4 nights in May 2024
Response from Nash,Guest Relations Manager on 8 May 2024
Dear Phillip, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Isobel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to the shower was very very small. Otherwise, all was good.
Stayed 2 nights in May 2024
Response from Nash, Guest Relations Manager. on 8 May 2024
Dear Isobel, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. we will inform our maintenance team to check the door and re adjust the size if scenery, we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

6/10 Okay

MIHIR

Liked: Cleanliness, staff & service
The property is ideally located. The rooms are good The problem is with internet. I Harley got any internet It comes in and goes off
Stayed 2 nights in May 2024
Response from Nash, Guest Relations Manager. on 6 May 2024
Dear Mihir, Thank you for choosing Central Park Hotel, we are sorry to hear that the Wi-Fi was not working properly during your stay, we have raised it with our IT department, and they will investigate it immediately and take appropriate action. Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Nash, Guest Relations Manager. on 4 May 2024
Dear Carlos, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

2/10 Terrible

Thaddee

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Look good on the outside but the room trash
Stayed 1 night in May 2024
Response from Nash, Guest Relations Manager. on 4 May 2024
Dear Thaddee, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Steves

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I don't know if or what I did to offend, upset, or irritate the receptionist checking us in; i got the distinct impression that he didn't like me very much. At first, he gave me a room (M22) that was inaccessible via elevator ("lift" in the UK) requiring to take the stairs with my luggage and not providing any assistance whatsoever. In addition to being forced to take the stairs, the room is located in the far end of the hallway. The room itself was BAD; not only was the room very small barely fitting the bed and miniature desk, the room had a strong chemical smell. (The had a servants quarters vibe) I then went back to the receptionist informing him that i want another room as the current assigned room is unacceptable and unfit to house any guest even if or a short amount of time. He then assigned a different room (529). He then again made me carry my luggage back down the stairs. The newly assigned room, though more accessible, was only just slightly better. The room was just as small but with no smell. There are holes in the wall. I felt so flustered that I checked the room for bedbugs before settling in; no bedbugs, room clean. The room, however was hot. It turned out that the thermostat in the room was not lowering the temperature at all. I found a fan in the room which I assumed was to supplement or counteract the faulty thermostat. The fan itself was also broken; as it would not turn as it's supposed to without being constantly poked. I have video proof!
Stayed 1 night in May 2024
Response from Nash, Guest Relations Manager. on 4 May 2024
Dear Steves, Thank you for choosing Central Park Hotel, we hope enjoyed your stay and all services where up to your satisfaction. Our room sizes vary according to its category, please refer to the room description to choose the size you prefer for the next visit... we hope to see you again in the future, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Zvonimir

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a prison
Stayed 2 nights in Apr 2024
Response from Nash, Guest Relations Manager. on 27 Apr 2024
Dear Zvonimir, Thank you for choosing Central Park Hotel, I hope you had a good time apart from the minor issue mentioned in your review about the room size, unfortunately some of the rooms are smaller than the other room category, we apologies for allocating a room which did not suit your preferences. This issue would have been solved while you were here by bringing it to our attention, we could have checked all the possibilities to resolve it. We wish to see you return as our valuable guest. Kind Regards, Nash, Guest Relations Manager.

6/10 Okay

BEATRIZ, LA PUENTE

Travelled with family
Liked: Cleanliness, staff & service
First of all the area is nice where the location of the hotel is but nothing was said that it’s under construction scaffolds all in the front so the picture that’s on your website is false at 9am they start hammering drilling everything that has under construction second the bathroom are very tinny the toilet it right next to the wall and shower glass also the drain in shower gets filled up quickly so has to turn off shower twice to complete my shower also there is no ac just a fan even if outside it’s 40-50 inside like 80 I complained several times they said no ac in the rooms but that’s a lie they should of change my room the secound day I was there especially since the ac was on in the hallways and they I heard them ask a guest if the air conditioning was working ok ! I would like to get a refund for at least 1/2 back is what I paid because of all the troubles I had even having the shower flood and all the water going to the carpet and smelling like a wet dog for 5 days ! Oh and then also the door rubbed against the carpet and it was so hard to push open it was horrible I did complain on on everything they just said will look into it gave me a bigger fan but never once was I offered to move even though my room was a disaster my room was 438 and everything was wrong there also 1/2 of the outlets did not work and the tea kettle in the room was burnt inside I forgot to tell them ! I gave up the location is great across the street from Kensington Palace ! Under construction
Stayed 10 nights in Apr 2024
Response from Nash, Guest Relations Manager. on 22 Apr 2024
Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Dear Beatriz, Please note that we informed all travel agent, and we mentioned in all websites that we are under refurbishment, and we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

8/10 Good

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pretty good, consruction work going on,... You can not claim to provide a full breakfast if there are no sausages!!!!
Stayed 1 night in Apr 2024
Response from Nash, Guest Relations Manager. on 22 Apr 2024
Dear Jason, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! Please note that we mentioned in all websites that we are under refurbishment! please check your booking confirmation for your reference... we expect this project to finish soon, and we hope to see you again and we can assure you that it will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Emma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was very stained to the point that we avoided taking off our shoes in the room. We had two pillows that were on the floor the day we requested for our room to be cleaned. When we returned, all the pillows were back on the bed and it was evident that none of the sheets or pillowcases were changed; there were multiple strands of hair still left on the pillow. When we called the housekeeping to request more pillows, we received four clean pillowcases to change our pillows and confirmed with them that none of the sheets were changed, they only made up the bed. The walls are very thin and you can hear all your neighbors and anyone in the hallway chatting or walking. The lighting in the room was stark and reminded us of a hospital setting. The location was good, it was very close to any transportation we required for our trip.
Stayed 4 nights in Apr 2024
Response from Nash, Guest Relations Manager. on 22 Apr 2024
Dear Emma, Thank you for staying with us. please note that our housekeeping department dose offer cleaning service on daily basis but we only change the linen on every other day and at departure. we apologise for any inconvenience this may have caused.

6/10 Okay

Vadim

Liked: Staff & service, amenities
zx
Stayed 2 nights in Apr 2024
Response from Nash, Guest Relations Manager. on 19 Apr 2024
Dear Vadim, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Payton

Liked: Cleanliness, staff & service
Good just a few bugs
Stayed 2 nights in Apr 2024
Response from Nash,Guest Relations Manager on 19 Apr 2024
Dear Payton, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Carol

Stayed 2 nights in Apr 2024
Response from Nash, Guest Relations Manager. on 8 May 2024
Dear Carol, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is near by perfect place to stay if you are traveling you have easy access to restaurants and stores
Stayed 2 nights in Apr 2024
Response from Nash,Guest Relations Manager on 17 Apr 2024
Dear Jason, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 Good

Anna

Liked: Cleanliness, staff & service
Overall nice, a bit small and rooms were warm with no ventilation except in the bath.
Stayed 7 nights in Apr 2024
Response from Nash, Guest Relations Manager. on 12 Apr 2024
Dear Anna, Thank you for choosing Central Park Hotel, I hope you had a good time apart from the minor issue mentioned in your review about the room size, unfortunately some of the rooms are smaller than the other room category, we apologies for allocating a room which did not suit your preferences. This issue would have been solved while you were here by bringing it to our attention, we could have checked all the possibilities to resolve it. We wish to see you return as our valuable guest. Kind Regards, Nash, Guest Relations Manager.

6/10 Okay

Akua

Stayed 2 nights in Apr 2024
Response from Nash, Guest Relations Manager. on 29 Apr 2024
Dear Akua, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Rory

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Nash, Guest Relations Manager. on 9 Apr 2024
Dear Rory Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 Good

Simon

Stayed 1 night in Mar 2024
Response from Nash,Guest Relations Manager on 24 Apr 2024
Dear Simon, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 Good

Garry

Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival at reception I submitted my debit card details to my allocated room which I find acceptable. However, upon arriving upon my first morning at the dining area I was asked to pay for the food immediately? … cannot understand this system when my card details have already been submitted At reception and they have a printed sheet containing the guest’s name and room number.. this aspect needs addressing.
Stayed 4 nights in Mar 2024
Response from Nash, Guest Relations Manager. on 1 Apr 2024
Dear Garry, Thank you for staying with us. please note that we do take Credit card details just to cover the incidental or accidental damages. unfortunately we do not have the facility to accumulate charges in the room. all sales are paid and completed up on service. we apologise for any inconvenience this may have caused. Kind Regards, Nash, Guest Relations Manager

10/10 Excellent

Maximus

Stayed 1 night in Mar 2024
Response from Nash, Guest Relations Manager. on 30 Mar 2024
Dear Maxumus, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

6/10 Okay

Grace

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel was as advertised. Shower facilities were excellent. Found the hotel staff was very unhelpful (with the exception of one woman working the desk who was excellent).
Stayed 2 nights in Mar 2024
Response from Nash,Guest Relations Manager on 27 Mar 2024
Dear Grace, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

John

Stayed 1 night in Mar 2024
Response from Nash,Guest Relations Manager on 27 Mar 2024
Dear John, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Michael, Chorley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but comfortable and clean, the shower was very powerful. Location was great, easy access to restaurants and two tube stations. Being so close to Kensington Park was great for walks away from the hustle and bustle. The area felt very safe. Paid extra for breakfast which was good and the cooked elements were great quality.
Stayed 3 nights in Mar 2024
Response from Nash,Guest Relations Manager on 27 Mar 2024
Dear Michael, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 Good

RODERICK

Stayed 1 night in Mar 2024
Response from Nash, Guest Relations Manager. on 16 Apr 2024
Dear Roderick, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

rehema

Travelled with family
Liked: Staff & service, amenities
The staff were very friendly
Stayed 1 night in Mar 2024
Response from Nash, Guest Relations Manager on 22 Mar 2024
Dear Rehema, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager

8/10 Good

Helen

Liked: Cleanliness, staff & service
Hotel was clean and in great location. Undergoing renovations which reduced functionality but didn't diaturb overly
Stayed 1 night in Mar 2024
Response from Nash, Guest Relations Manager. on 16 Mar 2024
Dear Helen, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

6/10 Okay

Gerard

Nedgången heltäckningsmatta! Trasig duschslang! Fick leva bakom fördragna gardiner under mina 10 dagars vistelse, då det var fasadställningar och störande byggarbete runt hela hotellet! Detta var inte något som förvarnades om vid min beställning! Ej heller något avdrag i priset för rummet!
Stayed 10 nights in Mar 2024
Response from Nash, Guest Relations Manager on 16 Mar 2024
Dear Gerard, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

8/10 Good

Matthew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed here for five nights. The hotel is nice and in a great location, easy to walk to Queensway or Bayswater station and not too far from Paddington station. We checked in early and they had no issue with it, the only thing was that the only rooms available were in the lower level. We didn't mind, as we were not planning on being there other than at night to sleep. The construction did not seem to be an issue at all for us and was only visible on the outside. The lobby was nice and clean and the staff was nice as well. After the third night, we noticed there seemed to be a leak coming from the wall from under the sink, leaking some rust-colored water. We informed the front desk immediately and they told us they'd get it fixed while we were gone. When we got back at night it was still there (I do think they tried fixing it but it just didn't work) and they moved us to a new room. The new room was MUCH bigger and nicer but still seemed to be a standard double. It seemed to be in the newly renovated part of the hotel and was on a different floor, although still on the lower level. The first room was very very tiny so the new one was much more comfortable. Just know the images while booking aren't necessarily what the rooms look like. Altogether it was nice and for the price, it was definitely good enough. I would stay here again.
Response from Nash, Guest Relations Manager on 15 Mar 2024
Dear Mathew, Thank you for staying with us, as we have rooms available in all parts of the building, we recommend our guest to inform us prior to arrival about their preferred room location and facilities, as your reservation did not reach us with any request, we had to allocate the room according to the availability of the hotel. Kind Regards, Nash, Guest Relations Manager

6/10 Okay

Graham

Business traveller
Liked: Cleanliness, staff & service
The staff are pleasant. Generally clean hotel and good breakfast. However. Bed was hard and could feel the wooden base. Could hear conversation in neighbouring room very clearly and people speaking in corridor at 4am could very clearly be heard. I did not sleep well. Pity really since as I say, liked the staff, breakfast and general cleanliness
Stayed 1 night in Mar 2024
Response from Nash, Guest Relations Manager on 15 Mar 2024
Dear Graham, Thank you for contacting Central Park Hotel, we hope you had a good stay except the noise issue from neighbouring rooms, we are aware of the problem and as you know that we are under refurbishment, we will make sure this issue is addressed and resolved during this project. we look forward to welcome you again in future. Kind Regards, Nash, Guest Relations Manager

10/10 Excellent

KHEMRAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location...walking distance to two Tube stations which makes travel very convenient to any part of city
Stayed 2 nights in Mar 2024
Response from Nash, Guest Relations Manager. on 15 Mar 2024
Dear Khemraj, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have another lovely stay. However they are currently doing building work so can get noisy.
Stayed 3 nights in Mar 2024
Response from Nash, Guest Relations Manager on 15 Mar 2024
Dear Melanie, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

2/10 Terrible

Ademola

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Construction is ongoing on this building. Frustrating with the noises
Stayed 2 nights in Mar 2024
Response from Nash, Guest Relations Manager. on 7 Mar 2024
Dear Ademola, Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Please note that we informed all travel agent, and we mentioned in all websites that we are under refurbishment, and we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

2/10 Terrible

Danyca

Disliked: Cleanliness, amenities, property conditions & facilities
This property has a mold and plumbing issue. The staff were kind to move me into a new room when my first one had mold on the head frame and the shower didn't drain. But the second room had mold in the shower and the water had no heat control and was only boiling hot. Both rooms were not maintained well. Was a very frustrating experience and health concern!
Stayed 4 nights in Feb 2024
Response from Nash, Guest Relations Manager. on 6 Mar 2024
Dear Danyca, Thank you for choosing Central Park Hotel, we are glad to hear that our team member managed to resolve the situation. we look forward to hear from you soon.

8/10 Good

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
But of noise in the night and no windows in the room but would stay again and would recommend. Nice room, friendly staff and 5 minute Uber from Paddington station
Stayed 1 night in Feb 2024
Response from Nash, Guest Relations Manager. on 29 Feb 2024
Dear Gareth, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet picture is not the same as the hotel itself. Not sure if this due to the huge current refurbished the hotel is under. However we were at the correct place. We had a very nice room L07 . It was warm, comfortable and spotlessly clean. There was no window ( was warned) but AC was provided. This wasn’t an issue as we was only there to sleep anyway. Considering there was major refurbishment works happening the hotel made sure it caused very little disruption to it’s customers. The staff were pleasant, the breakfast was nice, plenty choice, bedroom cleaned and fresh towel’s provided. I would stay again.
Stayed 2 nights in Feb 2024
Response from Nash, Guest Relations Manager. on 22 Feb 2024
Dear Jill, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was perfect for us as we just wanted somewhere to stay for 3 nights to go sight seeing arpund our capital city. It's close to ghe tube station on the central line, and there are plenty of places to eat in the direct area. Only down side, (but wasn't an issue) was there is building work going on, but they didn't wake us at stupid o'clock with noise
Stayed 3 nights in Feb 2024
Response from Nash, Guest Relations Manager on 15 Feb 2024
Dear Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Mark

Stayed 2 nights in Feb 2024
Response from Nash, Guest Relations Manager. on 22 Mar 2024
Dear Mark, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

2/10 Terrible

Alex

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can hear all your neighbours peeing throughout the night. Disgusting. All walls and ceilings are paper thin so don't expect a good night sleep.
Stayed 3 nights in Feb 2024
Response from Nash, Guest Relations Manager. on 12 Feb 2024
Dear Alex, Thank you for choosing Central Park Hotel, we are sorry to hear that you did not have a great stay, we are working on this issue and once the construction project is completed, all these issues will be resolved. Kind Regards, Nash, Guest Relations Manager

10/10 Excellent

Ashwaq

Liked: Property conditions & facilities
I like staying here, the stuff were so helpful
Stayed 12 nights in Jan 2024
Response from Nash, Guest Relations Manager. on 12 Feb 2024
Dear Ashwaq, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Shelley

Liked: Staff & service, property conditions & facilities
Great stay - very helpful accommodating staff. Would recommend
Stayed 2 nights in Jan 2024
Response from Nash, Guest Relations Manager on 6 Feb 2024
Dear Shelley, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Nash, Guest Relations Manager on 2 Feb 2024
Dear Steven, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Viatna

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is not friendly and the rooms are not clean properly daily. I do not recommend it
Stayed 6 nights in Jan 2024
Response from Nash, Guest Relations Manager on 31 Jan 2024
Dear Viatna, Dear Kristofer, Thank you for choosing Central park Hotel, we are sorry to hear that you were not satisfied with the cleanliness of the Hotel. we will inform our management team to take appropriate action in regarding to this matter. we apologise for any inconvenience may have caused. Kind Regards, Nash, Guest Relations Manager

8/10 Good

Yusuke, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Nash, Guest Relations Manager on 31 Jan 2024
Dear Yusuke, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the hotel, and I must say it was a delightful experience. The cleanliness and organization were impeccable, and the staff, particularly Abdul Ahad, stood out with their warm smiles and excellent service. My stay was truly enjoyable, thanks to the welcoming atmosphere and attentive team.
Stayed 2 nights in Jan 2024
Response from Nash, Guest Relations Manager on 30 Jan 2024
Dear Ayman, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 2 nights in Jan 2024
Response from Nash, Guest Relations Manager. on 30 Jan 2024
Dear Luis, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Bernadette Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed to arrive and find the front of the building was covered with scaffolding and extensive building works are in progress.This would lead to sometimes loud noise . We found the room extremely small , we found mould on the curtains ( have a photo ) the bathroom was very small and shower door was only opened to the point that we could barely fit through . There was water leaking through the window , ( have photo ) .although they had gluten free bread at the breakfast, the staff had no seperate toaster to use , inviting me to use the common use toaster , explaining it was clean . Despite the sign in the breakfast room ,asking people to declare any allergens or food intolerance , there appeared to be a failure to have a full understanding of what contamination of food means to someone who has an allergy. The lobby looked clean and fresh ,but after that the corridors were appearing very grubby with carpet that appeared to be very old and pieces of timber coming of the walls , exposing chip board . The area it is in , is great and very close to Hyde park and local shops , to walk . While it was a great area and going through renovation, I would check first before booking to ensure that renovation completed. It may be suitable for some and I would consider staying again for a one night only stay , but for extended visits, I would find it too claustrophobic.
Response from Nash, Guest Relations Manager on 23 Jan 2024
Dear Bernadette Mary, Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Please note that we mentioned in all websites that we are under refurbishment, so we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Nash, Guest Relations Manager on 19 Jan 2024
Dear Alexander, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Wisal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Smelly rooms are not clean the location is perfect
Stayed 10 nights in Jan 2024
Response from Nash, Guest Relations Manager. on 16 Jan 2024
Dear Wisal , Thank you for Choosing Central Park Hotel, we are sorry to hear that you did not enjoy your stay... we will check the smell in your room and make sure it is fixed immediately. we apologise for any inconvenience this may cause.

10/10 Excellent

King Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nash, Guest Relations Manager. on 10 Jan 2024
Dear King Hung, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.