All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5-star service in basic four star premises. Grand entrance and public spaces. Bathrooms great but beds disappointing
James
Stayed 1 night in May 2024
Response from Aun on 12 May 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience as I will pass on your comments to relevant team. We will try our best to rectify the situation. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
2/10 Terrible
NUSHA
25 Apr 2024
NUSHA
Stayed 1 night in Apr 2024
Response from Aun on 17 May 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. Please accept my apologies for any inconvenience as I will pass on your comments to relevant team. However, due to low availability we were not able to provide you with room on higher floor. We hope to welcome you back and be able to provide better service so we can meet the expectations.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
It was wonderful!! Great service , pretty amenities and perfect location.
donna
Stayed 4 nights in Apr 2024
Response from Aun on 22 Apr 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Wonderful service , beautiful hotel , truly a hidden gem , fantastic location. ! Felt like royalty whilst staying there , can’t wait to visit again !
suman
Stayed 6 nights in Mar 2024
Response from Aun on 1 Apr 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
10/10 Excellent
Janis Gardner
16 Mar 2024
Janis Gardner
Stayed 5 nights in Mar 2024
Response from Aun on 9 Apr 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
6/10 Okay
Avedis
Travelled with partner
14 Mar 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We had 2 horrible nights of sleep as the AC wasn’t functioning properly or at all the second day and they had no one to fix it until the next day… unacceptable. They sent us a bottle of Prosecco to appease the situation but didn’t care to ask if we drink or not… also unacceptable. We left it there.
Avedis
Stayed 3 nights in Mar 2024
Response from Aun on 14 Mar 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. Please accept my apologies for any inconvenience as I will pass on your comments to relevant team. We hope to welcome you back and be able to provide better service so we can meet the expectations.Please do contact us if you wish to stay with us again and we will ensure to make mends.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Perfect option in the area. Staff are courteous, overall great service. Plenty of shopping and dining options around.
Ana
Stayed 1 night in Mar 2024
Response from Aun on 11 Mar 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
A small but very nice & cozy room with large bathroom with 2 sinks & bath tube. However the room is facing the street, even though it is on a dead end street, every morning, i hear truck noise which woke me up. Wish the furnitures were smaller for the scale of the room so there is a little more room to walk around. Amazing location.
JEONG A
Stayed 3 nights in Feb 2024
Response from Aun on 26 Feb 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience as the size of the rooms are standard. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
6/10 Okay
Russell
Travelled with family
22 Feb 2024
Liked: Cleanliness
Location very good.
Charged extra for twin beds when the room was the same as double bed.
Expensive for what was on offer.
Breakfast expensive for just a croissant and a tea.
Russell
Stayed 2 nights in Feb 2024
Response from Aun on 22 Feb 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience as the charges were from upgrade from Superior to Deluxe room. Unfortunately, we are unable to provide twin beds in Superior room. Regarding breakfast, i will pass the comments to the relevant team. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Great location of a boutique, quiet and high class
Great quiet location in centre of london. High standards of furniture and tidy/cleaniness. Can’t fault the service.
Only thing that means I wouldn’t give 5 star is the fire alarm went off at 7:30 as a false alarm on Sunday morning.
No their fault, but a note to say sorry and maybe an offer of a complimentary coffee or something would have been nice.
James
Stayed 1 night in Feb 2024
Response from Aun on 19 Feb 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience due to fire alarm. Please do contact us directly for your future stay and we would certainly take good care of you. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience during your stay. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
3 Nights were perfect for short stay great cosy hotel. Close to many amenities and clean neighbourhood.
Dorcas
Stayed 2 nights in Feb 2024
Response from Aun on 8 Feb 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Arrived on Christmas Eve and received warm welcome. We travelled with our daughter and she was delighted to find a stuffed Christmas stocking in the room filled with chocolates and cookies. Services are very good and so is breakfast. Location is great walking distance to shopping districts and theatres.
Kaihang
Stayed 6 nights in Dec 2023
Response from Aun on 2 Jan 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Lovely quiet boutique hotel just around the corner from the Ritz in Mayfair. Came for the London Christmas lights and weren’t disappointed. The restaurant and bar are top notch. My husband said it was the best Vesper Martini he ever had. Staff were helpful and courteous. No internet TV, but otherwise well appointed room.
Michelle
Stayed 4 nights in Dec 2023
Response from Aun on 2 Jan 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
10/10 Excellent
Michelle
17 Dec 2023
Michelle
Stayed 1 night in Dec 2023
Response from Aun on 19 Dec 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
10/10 Excellent
Michelle
9 Dec 2023
Michelle
Stayed 3 nights in Dec 2023
Response from Aun on 11 Dec 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
8/10 Good
Kevin, Canmore
1 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location but the bathroom is a problem. It has a tub with a half door to use for a shower. I am familiar with them but this door seems too small. The first shower ended up with a lot of water on the floor. The next time I was very careful with the door placement and stood as close to the front as I could. Still had to mop the floor. Didn’t use the shower my last day. Need a different door or shower head.
Kevin
Stayed 3 nights in Oct 2023
Response from Aun on 2 Nov 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience as I will pass on your comments to relevant team. We will try our best to get it fixed. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Wonderful hotel, brilliant team and cracking location. Thank you and well done 👏
michael
Stayed 1 night in Oct 2023
Response from Aun on 20 Oct 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
6/10 Okay
Rory
Business traveller
19 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is lovely and room are well equipped. Unfortunately my room had a loud humming noise that was less than ideal. Sounded like an industrial extractor fan either below or next to the room. Room 202 is to be avoided.
Rory
Stayed 1 night in Oct 2023
Response from Aun on 19 Oct 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience as I will pass on your comments to relevant team. We will try our best to ensure it should not happen again. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
6/10 Okay
Adam
19 Oct 2023
Disliked: Property conditions & facilities
Adam
Stayed 1 night in Oct 2023
Response from Aun on 20 Oct 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience caused during your stay. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
I love the location and the smaller feel of this boutique hotel. Highly recommend
William
Stayed 1 night in Sep 2023
Response from Aun on 29 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Best location in the west end. Excellent staff, lovely decor.
Andrew
Stayed 1 night in Sep 2023
Response from Aun on 18 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
10/10 Excellent
Christopher
13 Sept 2023
Christopher
Stayed 1 night in Sep 2023
Response from Aun on 14 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Beautiful, well - run and equipped hotel in a quiet street near Piccadilly. Only quibble is with the restaurant; only two starters and two mains are offered. We had to give the restaurant a pass as what little was on offer wasn’t to our taste.
George
Stayed 4 nights in Sep 2023
Response from Aun on 11 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Had to change rooms because there were issues with plumbing, and the outlets were strange outlets that didn't fit UK, Euro, or US plugs. The fire alarm went off 3 times during the stay, one of which was in the middle of the night. Besides that, the property and location were lovely.
Mackenzie
Stayed 8 nights in Aug 2023
Response from Aun on 29 Aug 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members.Please accept my apologies for any inconvenience during your stay. I will pass on the comments to relevant to ensure it’s take care off.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
The St James Hotel and Club was perfect! It is located in a great location and tucked away on a quiet little street! The staff was excellent and very accommodating. The bar was a nice respite after a long day of touring.
Teresa
Stayed 5 nights in Aug 2023
Response from Aun on 29 Aug 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
The property was amazing with an excellent restaurant. However, the property knew nothing of being a VIP property for Expedia and refused to honor any of the perks. Be careful making a choice based on the VIP status with Expedia.
Amanda
Stayed 1 night in Aug 2023
Response from Aun on 31 Aug 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members.Please accept my apologies for any inconvenience during your stay. I will pass on the comments to relevant to ensure it’s take care off.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Visited St James’s Hotel and Club for the first time, it won’t be out last! Staff were so friendly, welcoming and I even received a birthday card signed by them all, made a memorable stay! Special mention to ‘King’ the bar manager! xx
Nicola
Stayed 2 nights in Aug 2023
Response from Aun on 7 Aug 2023
Dear Nicola, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Sole downside is the WI-FI. It doesn’t work. Each room has a unique password and the wifi connection is in the TV. It connects, runs for a few minutes and disconnects. Then you have to unplug the tv to reset the system. Also, it has only enough bandwidth for oe device at a time. Everything else is quite nice
john
Stayed 3 nights in Jul 2023
Response from Aun on 3 Aug 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience due to Wi Fi as we are working on it to get it fixed soon.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
The property is in an excellent location. The hotel is very charming with well appointed rooms. The bar is beautiful with lovely paintings, the breakfast is delicious.
Overall, a fabulous place to stay.
Ellen
Stayed 2 nights in Jul 2023
Response from Aun on 20 Jul 2023
Dear Ellen, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear James, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Amy Green, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager
Kind and courteous staff; very responsive to questions and sent a staffer swiftly after I had trouble with the in-room wifi. I wish the property had been more flexible about letting me amend the reservation dates at the rates locked in when I first reserved the room. But location is great; staff helpful and courteous; late-night food options to boot. Would stay again.
Autumn
Stayed 2 nights in May 2023
Response from Aun on 18 May 2023
Dear Autumn Brewington, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience during your stay. I have passed on your feedback to the relevant department. We will try our best to ensure to work on the areas you mentioned. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager
10/10 Excellent
Jacqueline
15 May 2023
Jacqueline
Stayed 1 night in May 2023
Response from Aun on 16 May 2023
Dear Jackie Bines, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager
Dear Chang, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager