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Carpest really tatty and needed trimming, a fridge that was unsable. Need to think about bath users attempting to use bath products - need to scoop into hand and canot wash hair without decanting shampoo and conditioner into glass - a waste of products ( which were very nice. ) Need to think a little more about how guests might use room.
Chris
Stayed 2 nights in Feb 2024
10/10 Excellent
Dwaine
7 Feb 2024
Liked: Cleanliness, staff & service
Dwaine
Stayed 2 nights in Dec 2023
8/10 Good
Andrew
Business traveller
7 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Good hotel
Good hotel, well situated and comfortable.
Only minor issue was I had booked half board and reception said I needed to show my confirmation to restaurant staff which was clunky and time consuming.
Service in restaurant was polite but achingly slow with staff sometimes chatting
the only advantage of the hotel is the location which is convenient for shopping, and the attitude of the staff was hard to imagine that bad and unfriendly. the facilities were old and out-dated which is hardly regarded as a 4 four star international hotel
Beautiful looking hotel but service in the evening wasn't great. We asked for milk for the room and it never came. Drinks in the bar were expensive too.
Paramjit
Stayed 1 night in Dec 2023
6/10 Okay
Anthony
11 Dec 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bar service was very poor. Had to wait 20 minutes for a drink for myself and my wife. Other bar staff just wandering around and not servicing the customers.