Duplex, 2 Bedrooms, Terrace, City View | Egyptian cotton sheets, premium bedding, blackout curtains
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Reviews of Ouro Grand By Level Residences

4 out of 5
Ouro Grand By Level Residences
R. do Crucifixo 6, Lisbon, Lisboa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 42 out of 61 reviews" "
Rating 8 - Good. 15 out of 61 reviews" "
Rating 6 - Okay. 3 out of 61 reviews" "
Rating 4 - Poor. 1 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Charli

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location to everything. Apartment is very spacious and was ready ahead of schedule
Stayed 2 nights in Jul 2023

10/10 Excellent

natalie

Travelled with family
Liked: Cleanliness, room comfort
Perfect place for a city break with a young family
Central location with excellent access to shops, pastels road and restaurants. Check in was easy and the apartment was fully stocked with milk, breakfast and amenities for the family. Just perfect!
Stayed 3 nights in Jul 2023

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, room comfort
March visit
My friend and I had a lovely stay in Lisbon. The only issue we had was a beeping sound that didn't stop. Couldn't figure out where it was.
Stayed 6 nights in Mar 2023

8/10 Good

Oxana, St.Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great, everything is walking distance, Don't think to rent and drive around. Very narrow streets, no parking, crowded. Uber is very cheap. Apartment was clean, big. Bed was terrible, you couldn't turn around without shaking all bed, mattress very uncomfortable, my husband had back pain, so, he could not get up in the morning. We did not care about their breakfast much except fruits. Breakfast was milk (every day 1 L) juice, loaf of bread (every day fresh one) or plain sandwich rolls, yogurt, cheese , cereal, fruits. We end up with 4 L of juice, milk, bags of bread. I emailed to them asking not to bring it anymore because we don't eat it. We just didn't want to waist the food. It was so many coffee shops with amazing pastries around, we were eating there. Who wants to eat plain boring food in the room?! :) It was safe in the area. We would stay there again. Also their check in time 3pm, we came 35 min early, and we have to wait exactly 3pm.
Stayed 4 nights in Mar 2023

10/10 Excellent

Tonya, BLAINE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about Ouro Grand: the food, location and accommodation were amazing!

10/10 Excellent

Kushak

Stayed 1 night in Mar 2023

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Could have been so much better. Disappointing!
Stayed 4 nights in Feb 2023

10/10 Excellent

Kristine M

Travelled with family
Liked: Cleanliness, room comfort
Great location!!
Beautiful apartment! Spacious very clean, comfortable and in a great location! Tram 28 stops right on the corner! Great communication and very friendly! They have a storage room to hold luggage if you arrive early and self check in is very easy! We had a great time! Would highly recommend a stay here!
Stayed 1 night in Oct 2022

10/10 Excellent

MARK

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is large, modern and clean. It is in a convenient location close to public transportation.
Stayed 1 night in Sep 2022

10/10 Excellent

Orlene

Travelled with family
Liked: Cleanliness, room comfort
Highly recommend this place !
Staying at Ouro Grand by Level Residences was an experience. Great location, the unit that we stayed in (1K) was spacious, clean, great furniture and very safe ! The daily breakfast was really appreciated and the times that I seek for additional services was superior. Highly recommend this place !
Stayed 4 nights in Sep 2022

10/10 Excellent

Owen

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The apartment was so beautiful and stylish and had many thoughtful details. The continental breakfast was delicious. The host kindly prepared a baby crib for us which we are appreciative of.
Stayed 1 night in Aug 2022

10/10 Excellent

Erika, alexandria

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent accommodations! Would highly recommend!
Stayed 4 nights in Jul 2022

10/10 Excellent

Kris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was beyond expectations. Friendly manager and doorman. Soo was fantastic. Nice fruit, food and breakfast provided. Room was very roomy and comfy with all the amenities needed for a family and more. Location was perfect. Will definitely recommend and if ever back in Lisbon I will be glad to visit again.
Stayed 7 nights in Jul 2022

10/10 Excellent

Tu

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Debra

Stayed 2 nights in Jun 2022

8/10 Good

Ken

Stayed 1 night in Jun 2022

10/10 Excellent

Oana Alexandra

Travelled with group
Liked: Cleanliness, room comfort
Large apartment in the center
Great apartment with everything you may need. Amazing location and quality furnishings.
Stayed 1 night in Jun 2022

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, room comfort
Perfect stay for our family of 4!
This was the first time booking an apartment through hotels.com. Our place was perfect. We found a great rate for a 2 BR / 2 Bath. The arrival was easy and we were able to store luggage with the doorman. The delivery of fresh bread and the stocking of the frig was great. Felt like they had gone to the market for us. Super clean. Great location. Awesome cafe right downstairs. I am going to lol for more apartment booking options back in the US as well.
Stayed 1 night in Jun 2022

10/10 Excellent

Barbara S

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, comfortable apartment with a delightful roof-top terrace. Even has a washing machine and a complete kitchen - but no microwave. We loved staying here and will visit again. Amazing location - close to everything or transportation very close by. Lovely staff, easy to get keys. Even helped us store our luggage after check-out.
Stayed 2 nights in May 2022

10/10 Excellent

LEONARDO P, El Paso

Liked: Cleanliness
Stayed 2 nights in Mar 2022

10/10 Excellent

LEONARDO, El Paso

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is very nice and super comfortable, it is located in a good place.
Stayed 1 night in Mar 2022

6/10 Okay

John F

Travelled with family
Liked: Cleanliness, property conditions & facilities
Plenty of space but a poorly designed bathroom.
Stayed 5 nights in Nov 2021

10/10 Excellent

Ann, Norwalk

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean, comfortable well designed interior apt/hotel. Easy communication with host. Plus convenient location ( with 28 tram line next to building) to see major Lisbon sites.
Stayed 2 nights in Nov 2021

8/10 Good

Philippe.

Stayed 4 nights in Oct 2021

8/10 Good

Wout

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

8/10 Good

HECTOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Soo on 19 Nov 2019
thank you Hector for staying with us!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent front desk, the interior of the apartment has some scuff marks on the walls which need touching up, otherwise very happy with the place.
Stayed 5 nights in Oct 2019
Response from Soo on 25 Oct 2019
thank you!

6/10 Okay

Danni

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Services and cleanliness bad
Not a very good experience in general. The apartment and the building are ok while there are room of improvement regarding cleanliness and services. Food and open milk left in fridge and only kitchen sponge provided is an used one. Don’t even want to take of picture and show how disgusting it is. Mon called the property manager and let her about it. The other day a lady stopped by and left us a new one and a dirty kitchen towel. I just don’t understand this at all.
Stayed 3 nights in Aug 2019
Response from soo on 8 Oct 2019
hi Danny, the coffee, sugar and tea are the residence courtesy and we will look into the issue of the opened milk. We sincerely apologise for the mistake.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location & the place was beautiful! The only problem we had was unlocking the door. Other than that it was great & would definitely stay there again.
Stayed 3 nights in Sep 2019
Response from Soo on 30 Sept 2019
thank you !

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Big apartment but have only one bathroom , good location
Stayed 3 nights in Sep 2019
Response from Soo on 30 Sept 2019
Thank you !

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location. Very clean and modern apartment with everything required for a really comfortable and enjoyable stay. Whilst the apartments are situated on a very busy and at times noisy street, the sound proofing was amazing and once inside, it was very quiet. Would definitely recommend.
Stayed 3 nights in Jun 2019
Response from Soo on 5 Aug 2019
Thank you so much for supporting us !

10/10 Excellent

JASIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and for families
Great location - trolley stop right outside and within walking distance of quite a bit of old town Lisbon. The size is great for a family and place to congregate in the living room. Wi-Fi was very good and a smart TV was available for watching things other than local TV. Nice that there is someone to take bags before check-in time. Really loved the place.
Stayed 2 nights in Jun 2019
Response from Soo on 5 Aug 2019
Thank you so much for supporting us !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch apartment!
From before check in to leaving, top notch service from Host Soo. Super clean apartment with amenities that were more than expected. Comfy sofa bed in addition to comfortable beds, fully equipped kitchen with washer and dryer. Location was perfect for sightseeing and transportation. Could not ask for more. Highly recommend for anyone travelling to Lisbon!
Stayed 3 nights in May 2019
Response from Soo on 6 Jun 2019
Muito obrigada pelo seu comentário! Vamos continuar a dar o nosso melhor. Obrigada!! :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and newly renovated with facilities you could want including luggage storage
Stayed 3 nights in Apr 2019
Response from Soo on 6 May 2019
thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like door arrangement from bedroom to bathroom.
Stayed 4 nights in Apr 2019
Response from Soo on 6 May 2019
I am so sorry , the achitect has it desgined that way.. :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, only 3 blocks down to the river and restaurant row with so many choices for dinner. The unit itself was spacious and well stocked with all kitchen needs. I can't say enough good things about Soo, the manager, she was available immediately for check-in and for any of our questions and requests during our stay. And there are not to many managers who would contact you at 4 am to make sure the cab, she had called for us the day before to get to the airport, was there on time for pick-up. Would definitely recommend.
Stayed 5 nights in Apr 2019
Response from Soo on 19 Apr 2019
Thank you Joyce for liking and supporting our services and facilities :) welcome back !

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Soo Lim on 11 Apr 2019
Thank you for staying Level Residences!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
comfortable accommodation ...but not impressed wth my meal . husbands meal was very good good location ...
Stayed 7 nights in Mar 2019
Response from Soo on 11 Apr 2019
Thank you for staying Level Residences!.. :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to the city centre. Very clean. My family including kids were satisfied. Highly recommended.
Stayed 3 nights in Dec 2018
Response from Soo on 2 Jan 2019
Thank you for staying with us !!

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018
Response from Soo on 2 Jan 2019
Thank you for staying with Level Residences. Welcome back!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and new property. The quality of furnishings is excellent (especially the lighting)! Wonderful communication with the host for check-in and all round great experience. Highly recommend and 100& would stay again.
Stayed 2 nights in Nov 2018
Response from Soo on 11 Dec 2018
Thank you for staying with Level Residences !

10/10 Excellent

eunock

Travelled with family
Liked: Cleanliness, room comfort
아주좋았던 숙소~
가족과함께 유럽여행을 다니면서 지냈던 리스본숙소는 유럽. 여행중 숙소컨디션이 아주좋은곳중 하나였습니다ㆍ 여행지 근처라. 편리했습니다ㅣ
Stayed 1 night in Jan 2024

10/10 Excellent

Rosangela

Stayed 1 night in Nov 2023

10/10 Excellent

HUI-FANG

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Loris

Stayed 2 nights in Mar 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastische Lage, geräumiges Appartement. Alles vorhanden. Lediglich die Duschtüren waren nicht ganz dicht
Stayed 4 nights in Aug 2022

10/10 Excellent

Rosana

Travelled with family
Liked: Cleanliness, room comfort
Incrível
Incrível. Ficamos nove dias, otima localização, facil check in, otima comunicação. As condições do apartamento são como estão descritas. Os funcionários Lauro e Sue foram prestativos, atenciosos e simpaticos. Recomendamos.
Stayed 9 nights in Aug 2022

8/10 Good

Rigmor

Stayed 3 nights in Feb 2022

10/10 Excellent

Pleunie van

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Prachtig appartement, geweldige ligging vlakbij veel bezienswaardigheden zoals Rua Augusta, Santa Justa lift en praca commerce. Tram 28 stopt voor de deur en op 2 min. lopen metrostation Baixa-Chiado
Stayed 4 nights in Nov 2021