2/10 Terrible
Christopher
Travelled with partner
27 May 2024
Disliked: Amenities
NIGHTMARE…
Over booked the hotel, didn’t tell us till we arrived that they had moved us to their sister hotel. Reception told us it was a the “nicer” hoteo but as we later found out the room is a closet, maybe a foot all around the bed and a window that looks right at a wall.
The room we had booked we payed extra for an upgraded city view and was a good sized room. No one was very helpful in fixing the issue. They are hoping there’s “maybe” a better room tomorrow but we were not offered any compensation in the meantime.
I am not normally a complainer but in all the hotels I’ve ever stayed in I have never had this happen, not to mention when I book months in advance. Not a great way to be welcomed to a new city and hotel.
Also it is quite disappointing I wasn’t notified of this sooner when I could have canceled and rebooked, it feels like that was an intentional decision as now almost all hotels in area are booked and we are stuck with our closet.
Christopher
Stayed 4 nights in May 2024