Search Hotels Near Lakeshore Hockey Arena, Rochester

"When I arrived front desk was on a personal phone call. I stood there till they finished. When returning from dinner a man ask how to check in. I explained someone was at the desk when I arrived. We found a button to activate for help. Went to my room changed when I came back down still no one. They had to call to get someone to help him. Also $100 deposit was removed from my card I produced. It has yet to be out back in my account. Customer service was of no service. The property customer service wasn’t much better. Still waiting on my deposit to be returned. "

"Comfortable room. Good breakfast. "

"The room was clean and the staff was excellent. I did not like that the toilet was so low to the ground and the shower head was not high enough I had to duck under it. "

"None"

"Everyone was very friendly and accommodating. Clean hotel and good breakfast. Pool and hot tub were also in good working order. "

"The staff was exceptional "

"The only complaints i have are that the pool area is small and th coffee was weak, otherwise a great stay"

"The Property was great, room was big and clean, close to the airport, the only issue wd had was upon checking in the attendent was not the friendliest, and then our room had no shampoo bottle at all, like it was taken off the wall, not even just empty, and we didnt realize until about 3am when showering before our flight so we didnt habe time to let the front desk know. But overall it was a good stay. "

"Was clean. No hot tub"