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"Warm welcome, excellent service and fabulous onset. Highly recommend the resort for a truly traditional Japanese experience."

"Great location for what we had planned, hotel is stunning, great food and bakery and the staff for the roof top lounge were fantastic. Would stay here again gladly "

"I accidentally booked the wrong kind of room, but the staff there was quick to fix my mistake and put us in a room that could accommodate 2 people. The lobby is huge, which is nice because there were so many people coming in/out. They give you a locker to put your shoes in, as you cannot wear shoes in the hotel. We stayed in a room with 2 twin beds that I thought was pretty large by Japanese hotel standards. The onsen was open during most day time hours; of note, people are not allowed to have tattoos when you go into them. There are free sweet treats and free late night ramen available as well. We prepaid for breakfast, and I am so glad we did because it was the best hotel breakfast I ever had. There was an option to add breakfast to your stay if you initially did not have it included in your reservation. Washing clothes was free, but drying them was 100 yen per cycle. The hotel is located in a quieter part of the city a few blocks away from the canal, where there is a really nice walking/running/biking trail. Although it is in a quieter part of the city, there are a lot of restaurants/cafes nearby. Also very close to the Kyoto station and Shichijo station. I would 100% recommend staying here if you were to visit Kyoto!"

"Lovely setting, very authentic. The hotel wasn't very full, which was lucky as I can imagine the facilities being stretched if full occupancy."

"Beautiful hotel right on the lake, easy to get to, staff were very attentive and curteous, and the private onsen room was spectacular. It was authentic and pristine. Very much enjoyed :)"

"Amazing"

"Room was great and clean. Meal "

"This was an awesome semi traditional ryokan experience. I will drop me style room was exactly what we were looking for to break up other more western hotels stays. We booked breakfast but not dinner as we wanted to explore the local areas as well. Breakfast was a traditional Japanese breakfast and as I asked in advance for a vegetarian version they accommodated extremely well and we thoroughly enjoyed a hearty breakfast. While the property itself is a little rundown, the service was amazing, the room was spotless, and the private hot tub was an added luxury. They also had a shuttle bus to and from the station on command, which proved extremely helpful & professional. The one negative was that you had to pay an onsen tax on site at checkin separate to the bill already paid. I thought this was quite cheeky given that it’s an onsen hotel and that’s the whole point of coming… there is also no choice - whether you use it or not, you have to pay the tax (only small but principly we were a bit miffed). Also note that if you have tattoos, you can only use the public bath if you have tattoo coverings. I strongly suggest you purchase these from somewhere else instead of purchasing them at the gift centre as they only have one size and one colour."

"The hotel was so comfortable, welcoming and had all the desired amenities. We used the sauna which was really lovely addition to our stay and enjoyed the hotel shop too. It was in a peaceful area and the staff were always on hand to answer any questions and offer refreshments. We had seen a couple of negative reviews for this property prior to staying but our experience was nothing short of exceptional. Looking forward to returning in the future."