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"Fantastic family hotel, great kids ameniti"

"We really enjoyed our stay at La Vela. It is a beautiful modern resort with good food and service. The surrounding streets are great with lots of dining and a huge night market 4 days a week. "

"We loved our 3 day stay at this beautiful hotel on a lovely beach. The staff were charming and welcoming, especially Phumi. We loved our room overlooking the adult pool and near the beach. Very comfortable beds, good wifi, delicious breakfast. We particularly liked the restaurant on the beach in the evenings. We noticed a very charming children's zone near reception. We would love to return."

"Lovely hotel in beautiful surroundings. Very nice room. Fantastic cleaning. Lovely breakfast, with a very wide selection. Fantastic staff, helpful, nice and always smiling."

"It was our third time at the hotel and we love it. The new year's eve party is somewhat expensive this year, but all in all we again had a great experience with welcoming staff"

"Best hotel "

"Do not stay here. Issues experienced during our stay • Breakfast was not included, despite us believing we had paid for accommodation with breakfast included. This was disappointing and unclear at booking and check in. • Water frequently did not run at all in the rooms. • When water was available, there was little to no water pressure, making showering and basic hygiene difficult. • Toilets often would not flush. • When toilets did flush, they regularly blocked, creating unhygienic and distressing conditions. • Room key cards consistently failed to work throughout the entire stay, repeatedly locking us out of our rooms. • Staff would reset one key card, only for the other cards assigned to the same room to stop working, meaning the issue was never properly resolved. • There was a strong and persistent smell of sewage in and around the rooms. • Bedside lamps in each room would not turn off at all, impacting sleep and comfort. • At checkout, the hotel attempted to charge us for minibar items that were never used, totalling approximately 1500 baht across four rooms. • Management verbally agreed to refund one night for all four rooms and instructed us to process this through Hotels.com, however the hotel has since ignored all refund requests and follow ups from Hotels.com. • After checkout, communication and accountability completely stopped, continuing the poor service well beyond our stay."

"Amazing staff with clean rooms and services. Taxi service around the hotel, so you don't have to walk up the steep hills. "