Search Hotels Near Kelvedon Hatch, Brentwood

"Lovely room, comfortable. Welcoming staff and great facilities "

"It was okay. I booked via hotels.com but opted to pay later at the hotel. BIG MISTAKE. A £26 Expedia prepayment was taken from my card used to make the booking which I assume was a pre-authorisation payment to make the booking. That was fine, I accept that. The day before I was due to arrive a payment of £267.23 was taken out of my account by oxo-expedia prepayment which should not have happened as I opted to pay AT THE HOTEL. I was also asked to pay the full amount upon arriving at the hotel but thankfully after explaining the situation to the nice lady on reception with evidence of my payment she checked me in. I asked for the invoice on my departure and the amount did not match the charge taken from my account, in addition to hotels.com amount also being incorrect! This is incredibly frustrating as I don't have a correct invoice to claim expenses with the company I work for. I don't blame the hotel entirely I think there's been a degree of miscommunication from hotels.com and the third party Expedia/OYO with payment fees. In future, I will opt to pay in full or avoid any hotel affiliated with OYO or Expedia. Now on to the room review: The room was very spacious with decent utilities and body wash/shampoo/conditioner was provided. The bed was ok but not the most comfortable but the sheets were clean. The air con did not work and the same can be said for the bathroom exhaust fan. There was plenty of towels provided though but no hand soap. Staff were friendly."

"Lovely clean large room and bathroom "

"Comfortable stay friendly team "

"Very clean , parking great , staff on arrival very friendly . Property quite basic only thing I would have expected would have been glasses, possibly shampoo etc. all in all I would use again "

"Very welcoming and friendly staff. Offered us a welcome drink which was lovely and we could use our rooms to drop our items as they had already been cleaned which was very helpful as we were in the area for a wedding. The amenities and room were great and bed was very comfortable. We were told that there would be live music until 11.30 and drinks available downstairs in the bar until 1pm but weren’t made aware of the loud music that would be playing which did continue until 1:30pm - we were staying on a Saturday night so am sure this wouldn’t be the case if staying on other days. We arrived back late from the wedding anyway but I wish we had been aware of this prior to booking as I had to stay awake for a good hour until the music was turned off. I would recommend staying here but if you don’t want to be involved in the late night music, it would be best to stay here outside of Friday and Saturday night. "

"Staff were extremely helpful Room was lovely Would definitely stay again"