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"I recently stayed at a hotel in Phuket, and honestly, it was a pretty disappointing experience from start to finish. The photos online made it look modern and clean, but in reality, the place felt outdated and poorly maintained. The room had a musty smell as soon as I walked in, and the air conditioning barely worked, which made it really uncomfortable in the tropical heat. The room was full of bugs!!!!! The cleanliness was another major issue. The bedsheets didn’t feel fresh, and I even noticed stains on the towels. The bathroom was worse there was mold in the corners of the shower, and the water pressure was inconsistent. Definitely not what I expected for the price I paid. Service wasn’t great either. The staff seemed uninterested and slow to respond to requests. I had to call multiple times just to get basic things like extra towels, and even then, it took forever. There was no sense of hospitality, which is surprising for a place in a tourist hotspot like Phuket. Overall, I wouldn’t recommend staying here. There are definitely better options in Phuket for the same price or even less. Save yourself the hassle and look elsewhere."

"The staff was very nice and accommodating! Everything about the place was gorgeous. Breakfast was ok but was a bit expensive for what they had. Super close to the beach and not too far from everything. We frequented Kata Night market for snacks/food. The guy in front that helped everyone cross the street was so very sweet."

"The gym was not huge but useful. Staff was nice and friendly."

"Room were clean,staff very friendly, breakfast was great plenty of different dishes, short walk to beach, shops were just outside Would recommend to everyone Enjoyed our stay"

"I appreciated the unexpected Happy Birthday serenade outside my room. Also, housekeeping paid a visit and left birthday greetings as well. :)"

"An amazing hotel in a fantastic location in Kata. Welcoming, hardworking and helpful staff. The hotel caters for Families with a fabulous kids club, it also caters for couples, friends and business travellers. The hotel is so pretty and very aesthetically pleasing. It was a lovely breakfast buffet. The staff make the hotel even more likeable. Our room was large and very clean and the pool view balcony was of a high standard. The hotel grounds have carp, and lovely restaurants and amenities. 5 stars cannot fault this hotel and we stayed for 3 weeks. Well done Novotel 👏 "

"Absolutely stunning. A hidden oasis in a tropical jungle 3 mins walk from the beach"

"Fantastic staff, friendly service. The room was amazing with a nice view of the beach. I would stay here again"

"Fresh Breakfast, Friendly staff"