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"I was given an "upgrade" from a two-queen room to a king suite with a king bed and a fold-out bed. I was told blankets and pillows would be delivered so the fold-out would be usable, which, by the way, would require moving furniture to do so. I followed up on blankets/pillows three times, and finally, at midnight, I gave up. The "upgrade" was a lie, and I ended up paying over $400 for a space that was, for all intents and purposes, unusable. Add to that the fact that the entire lobby looked like it had been hit by a tornado, and the extremely rude staff. I will definitely not book there again, which is unfortunate because the location is ideal. "

"The good news: Guadalupe and her kitchen staff were very friendly and helpful. She made the biscuits from scratch and was constantly checking to see that all was good. The room was missing a remote for the TV, a hair dryer, and a coffee pot. The guy at the desk in the lobby in the evening made no effort to help. The only thing replaced during our 2-day stay was the hair dryer."

"Room was okay. Door to patio stuck slightly open. Bathroom did not have any place to hang towels, except one short rod for a hand towel. Check-in was fast and easy. Gentleman who helped us was efficient and friends. During our two night stay, DeeDee worked the front desk over the weekend. She greeted guests as they entered, asking about their breakfast or their day. Truly a GREAT representative of the hotel. We easily walked to Royals games just across the street. Great location."

"Staff was super friendly. The views were great. Everything was within walking distance. Would definitely stay there again. "

"The bathroom door looked like someo e tried to punch a hole in it. There were bugs in the room. The staff was great. The neighbors in the room above mine was really noisy as was the ones down the hall. "

"Everything was good except the pillows where not firm and the shower head sprayer just one way not many. Other than it was a great stay. Like customer service was excellent and helpful. "

"Convenient airport shuttle. Spacious room. Quiet. Friendly staff. Good Wi-Fi. On-site restaurant is rather noisy and the air conditioning was set too high. The only other food within walking distance is a barbecue joint. "

"Excellent as always "

"1. The value was terrible (cost vs worth) 2. The quality of the hotel was poor and many things in the room did not meet basic standards like the shower door on able to close for several inches 3. The area did not feel safe 4. Noise isolation was very poor ... could easy hear conversations outside the room, outside the hotel, next room over , etc 5. I'd never stay there again even for $50 6. Just felt like an old construction with a few makeovers. "