Hotels near Jurong East Station, Singapore

"Everything was as expected "

"The rooms were clean. Good view. Staff was pleasant and professional. Breakfast was very good! We love the variety of dishes offered. We walked around the place and loved the greeneries. Lush green! The pool was big. The splash pad is something we might try when we bring our grandchildren. Our luggage was brought to the room in a timely manner. The rooms were already ready for us. We were greeted at the parking drop off by wonderful staff. Overall, great experience. Will come back!!"

"LOCATION"

"Shower was barely lukewarm. Went to the front desk and they were barely concerned. Offered to send an engineer to fix but was only staying one night. So then they basically dismissed me. I’ve stayed in four and five star hotels all across south east Asia and this was the worst in terms of service. The breakfast manager asked how I was doing and I said not great. He didn’t even pay attention."

"The Artyzen is absolutely stunning, inside and out. Staff is always available to answer any questions. The service car is helpful but can get quiet popular so we often chose to walk to our location rather than wait the 20 mins. During one of the nights we found a cockroach in our bathroom on the 20th floor. Staff at reception was notified and she apologized."

"we have high expectation of the banyan tree brand and have stayed in their hotels in Phuket and KL. however, the resort in Singapore, supposing HQ, was somewhat disappointing. First the plus, the onsite staff is excellent and helpful. our rainforest room is big, nicely design, good layout and with excellent built quality. Most disappointing are unresponsive reservation and buffet breakfast that doesn’t tally and below expectation of a with a 5 -star resort. Having booked our stay with our trusted hotels.com, some queries and requests for info sent to the hotel went unanswered and we have to waste time calling up the hotel. A few day before checking in, we were sent a long e-form through whatsapp for filling in. I must have stayed over a hundred hotels in the past 40 years but have not encountered this. While from the hotel’s point of view, it saves them time but as a customer buying service, this did not make sense - we paid for 5-star service and expect likewise. We stayed for 2-night, the breakfast is the worst of all equivalent grade hotel. While there is a wide variety and choice, the quality is poor and food lacks flavour. Examples, the bacon is paper thin and feel like eating a sheet of salt, laksa comes with 10% of oil on top, lemak curry chicken comes with thick sauce but taste like the curry powder is not fried like Japanese curry, porridge is lukewarm, etc. there is also a shortage of baby chairs. "

"We have stayed here before so know the hotel well although it was 8 years since we stayed there. Everything was perfect with rooms being upgraded since our last trip. Great location just 5 mins walk from the top of Orchard Road and with an MRT station just over the road as well. Staff are very helpful and nothing is too much trouble. Will be staying there again on our next visit"

"I really enjoyed my stay at Citadines. It was clean and the location was quiet. The facilities are nice and the staff are really nice too. Will come back! "

"Great"