Search Hotels Near Horseshoe Southern Indiana Casino, Elizabeth

"Parking was not easy, the room smelled of cigarette smoke, and the water smelled like sewage. The bathroom was outdated and so tiny that I could barely raise my arm. I had to request clean linen for the beds at least four times before I found a truly clean set that didn't have stains. I would not recommend."

"Na"

"CARS BROKEN INTO! Stayed here due to location. Booked for 2 nights on a business trip. First night my car window was smashed in the hotel parking lot (along with several others) and items stolen from my vehicle. Did not receive a call or an email from the manager. No cameras in the parking lot and was only told by hotel staff to call and make a police report. Moved to another hotel in a safer location and Homewood Suites refused to refund my money even after what happened. DO NOT STAY HERE!"

"Clean and very friendly staff. "

"Problem was we couldn't get any sleep bc overtime air kicked on there was a loud boom. Woke us up all night. Not sure I'll stay here again. "

"Nice place"

"I was very frusterated with the check-in process and the staff. We booked this hotel to have 2 queen beds and then at check-in which was just before 10pm at night they tried to tell me that they did not have any double queen rooms available and that I was getting switched into a kind room (which was a less expensive room then the one I booked). Never once did they say anything about me getting money back since they were putting me into a different room then what I originally paid for. I asked to speak to a manager and the girl just kept disappearing for long lengths of time and then would come back without a manager. She did this several times and finally came back saying that they magically found a double queen room after all. It seemed like they were trying to hustle us into a different (less expensive) room type so that they could sell our double queen room to someone else for more money. Once again, they were trying to move me to a king room that was less expensive without offering any type of money back for it. I then asked for a manager to contact me which never happened until I had to ask several times for it. We were supposed to be staying at this hotel again in April for 3 nights and I just canceled our stay and rebooked at the Gault House in hopes of having a better customer service experience. I will say that the hotel was very clean and looked very nice though, I just was not happy with how the staff handled us and tried to hustle us out of our room."

"everything was great MEL and Melissa was very helpful "

"Helpful staff, easy navigation."