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"Good experience "

"Beware of hotels that book large conference groups. There were two large groups, one that partied outside our window until midnight. We could not access our original rooms as the lift was broken and my 89 year old mother could not go up the stairs. The receptionist was more interested in checking out the split ends in her hair than she was in trying to accommodate us with new rooms. When they finally did give us rooms, we had to haul five suitcases, a car seat, a two year old and my Mom in her walker by ourselves. Disgraceful. "

"Excellent staff, very helpful and polite. The only problem I had was that drawing the curtains in my room was very challenging as the rings on the curtain pole didn’t glide smoothly and you had to wrench the curtain closed and open. Food was excellent and the room was quiet overlooking a peaceful garden. A good 4 out of 5."

"My wife and I took the local transportation from Heathrow to the hotel. When we arrived there was no one at the counter and a small line had formed, two gentleman came to the desk about five minutes later and got the line down. We were informed that we booked an ADA room, no worries. We checked in and got to our room. It was very clean and made a great spot to rest for our flight the next morning. We enjoyed the included breakfast which was a wonderful touch. "

"Breakfast was great. The staff were all friendly and room service delivered by Sam was lovely "

"Wonderful hotel comfortable beds and pillows spotlessly clean. Nice decor. Would highly recommend and will definitely stay again "

"Mixed Experience – Great Location but Hygiene Needs Improve The hotel is very well located, which made getting around quite convenient. The staff were also friendly and helpful throughout the stay, which we appreciated. However, the overall hygiene standards, particularly in the toilet, were below expectations. Additionally, the carpets in the reception area and corridors were quite old and had an unpleasant smell, which affected the overall experience. With some improvements in cleanliness and maintenance, this hotel could be a much better place to stay "

"Spa was amazing, I had a back massage which was so nice. The rooms could do with a bit of a touch up as some of the decor is bit tired now. Also Air conditioning would be a benefit we did have a fan but the room was so hot."

"Parking was easy and free during our stay. Too few staff with too much to do. We were not offered desert after our main meal and gave up waiting for anyone to check if we would like a desert! Overall the property needs a refresh as if is tired."