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"Not really good "

"Not really one for leaving reviews. Especially negatives ones but this was truly awful. We arrived pretty late on the Thursday night so the bar was closed, which is fair enough. Tried the vending machine to get some drinks for the evening and it didn’t work. Again, these things happen. Hard to know if the tap water is ok without drinking water labels on the taps. Normally it means don’t drink if it doesn’t say drinking water. Again small things that aren’t really issues. We had a family room. The sofa bed was shocking. So uncomfortable. Was literally like lying on springs. It was so bad we let the kids stay on the proper bed and we stayed on the sofa bed. Shocking night sleep. Got up, went for breakfast just after 7am. Ran out of plates and folks. Eventually the plates came out but 3 times I went back and still no folks. No mugs for hot drinks, only disposable cardboard cups…which they ran out of. Wouldn’t stay again if flying from Heathrow and wouldn’t recommend to anyone. Luckily I had £60 credit in the Expedia account so the room only cost £21 for the night…still overpaid. "

"As I was on a business trip I needed to be out by 8am. Surprisingly, they don't start breakfast service until 8am on weekdays so not an option. Room was fine, a single with enough space. "

"The room was clean, beds comfortable, an easy check in and great hotel for a flight out of Heathrow the next day."

"Everything was nice, comfortable and clean. Staff was friendly but it's about 45min to an hour to London."

"Parking easy & a lot of spaces. Kingsize bed & bedding very comfy. Clean & in relatively good decor aside from water stains on ceiling in bedroom area. Good facilities - iron & ironing board, a long mirror as well as table one, a safe, a fridge & a hairdryer. Bathroom compact but clean & well thought out with a bath & powerful overhead shower. Grout immaculate. Toiletries from the White company. Towels white & in good condition. I liked the references to Henry VIII & Anne Boleyn in the bedroom & bar area downstairs. & the bar area looked very welcoming. Breakfast quite basic, but plentiful & perculated coffee was nice. However our omelettes were overcooked, my husband got cheese & tomato instead of tomato & onion which he asked for & the toast was a bit burnt. Unfortunately it was just lack of general maintenance & the breakfast that let it down. E.G. The room was very cold. It was not until morning that we noticed that the main window by the bed doesn't shut completely as no clip for the latch on the handle to lock into! 2 of the lamps in the bedroom didn't work so had to ask for new lightbulbs. When I asked for new bulbs, the staff member had to come and test them himself before he would believe me! Mirror in the bathroom was meant to light but didn't work. Aforementioned water stains on ceiling. Blind on small window broken & Blind on ceiling window damaged so couldn't open. Only 2 sachets of coffee and 3 teabags. If all resolved, I would have scored higher."

"Nice"

"Best hotel in the area by a mile. Friendly staff (Jules on reception is a gem and Kuba on the bar makes a great Espresso Martini!). Breakfast is plentiful with great choices of hot and cold food. Rooms are lovely. Whenever we are in the area this is the only place we stay. Highly recommended. "

"A 5 star property that is family friendly and perfect for small children. The staff go above and beyond with their service philosophy "