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"I paid for an upgraded room with a bath. I didn’t get one. Reception staff painfully slow despite not being very busy. I asked the barman about room service and was told that the chef normally finishes at 9.30pm but because it was quiet he was letting him go early but as long as I ordered by 8.30pm I could get some food. I returned at 8.15pm and the barman said he’d already let the chef go. I was annoyed about this. "

"The room was really nicely done and I appreciated the little extra touches like biscuits, hot chocolate sachets, and nice bramley toiletries. It was a bit dated in places (eg bathroom door chipped at the bottom, a couple of moths, and noise from other rooms using their water and walking upstairs). The staff were very friendly and attentive, making for a nice check in and check out experience. The pool, steam room, sauna, and jacuzzi were so lovely. It was a peaceful area that felt modern and clean. It was a little small so felt busy at times (eg waiting to use the jacuzzi) but was really great to have at this hotel. The rain shower in the bathroom was also really lovely. Breakfast was great with a really nice selection all round and full size pastries and pancake machine a real bonus! "

"Spa was amazing, I had a back massage which was so nice. The rooms could do with a bit of a touch up as some of the decor is bit tired now. Also Air conditioning would be a benefit we did have a fan but the room was so hot."

"It was my third stay and Frimley Hall provided excellent experience as always. Great massages, helpful staff, serene surroundings. Would be great to see wider choice of wines and spirits in the bar - many wineries, breweries and cider producers in the area but nothing close to local at the bar."

"Good "

"Good hotel. Clean. Friendly staff"

"This hotel is extremely big; many rooms are in flat-style blocks that feel disjointed from the main hotel, but it's good for big events. The drinks are at a high premium rate but the staff lack knowledge of how they should be served. The pool is family-friendly, so it's not good for couples looking to relax. Our bathroom needed some TLC, the bath panel had blown, however, Penhaligons soap is a nice treat. The outside areas are lovely for walks. "

"Staff were really friendly and helpful"

"We had a short buy sweet stay. The staff were friendly, the room was spotless and breakfast was yummy. Plenty of parking too. Only two things to note 1. We could hear the next door room, and movement (footsteps) from the room above us 2. We booked the 'Executive Room, 1 King Bed'. The bed was two mattresses with one mattress cover - not the most comfortable for a couple."