Search Hotels Near Heritage Village Museum, Cincinnati

"no continual breakfast"

"Carpet horrible "

"Breakfast bar was very good and clean."

"Great breakfast fast check in clean room friendly staff"

"Nice hotel"

"First off, my terrible experience is not about the front desk staff or the room cleaning staff, this is all about overall management and state of the rooms. When we got to our room, the bathroom door was stuck open because it was completely off the track and the security latch on the front door was broken in two. I asked to switch rooms because the first one was totally not safe. The second room (THANKFULLY - you'll see why) had a functioning security latch on the front door, and had a bathroom door that closed 98% of the way but still didn't lock. By the time we left I had discovered more really gross things: booger on the wall, chewed up gum stuck to the bedpost, a dirty towel behind the toilet, a donut under the bed, flaking tub pieces, and mold on the bathroom ceiling. When I asked for more towels, they gave me towels that were clean but DAMP. During the stay our keys were deactivated TWICE and I had to bring them back again to the front desk. Middle of the night, someone unlocked the door but couldn't come in because we had the safety latch closed. I went to the front desk about it (I was already there reactivating keys) and they said they didn't know anyone was in our room so they gave it to another guest (or tried to). "

"Room could've been cleaner, roaches in room, hair on linen, windowsill not clean. Never experienced this in my pass stays"

"The shower control was uncontrollable and continued to turn and turn to the point. I was fearful it would come out of the wall. It needs to be adjusted. The door automatically closes, and when it did, the lock popped loose from the door. It was eventually fixed the next day. There are a couple of other small things, but in general, it was not a good experience."

"The hotel was undergoing renovations in the lobby and on the first floor, so the atmosphere was unsightly, dirty, and noisy. It is baffling why they charged the full rate for the stay. The breakfast was described as "very good," but this was simply not true. All of this completely ruined the mood."