Search Hotels Near Henrietta Dog Park, Rochester

"hotel room (316) had not been sweep or vacuumed for a while. a lot of dirt, dust, and food debris on the floor throughout the hotel room and the bathroom area."

"Great experience, great location"

"BEWARE we arrived late for a 1-night stay. It seemed OK - well lit with card access, lobby was welcoming, front desk was pleasant. I booked through hotels.com & payed in advance I thought we’d be good to go. Check-in went well until they asked for a credit card. That’s standard - they usually place a hold that releases when you check out. What raised major red flags with me was that they weren’t intending on placing a hold but they were going to take a photocopy of my card to keep on file. I’m sorry but absolutely not. Even with card monitoring through my bank there is no way that I would ever allow someone to take a copy of my card. The attendant did say they would discard it after checkout, but I was not reassured. I’m very disturbed that this wasn’t listed as a requirement of booking. Thankfully, I had a small amount of cash on me & they finally allowed a $100 cash deposit. Unfortunately, we were put in a room with an active leak from the ceiling. It had obviously been leaking for enough time to cause damage to the window, wall, & baseboard (poorly covered with a scrap piece of drywall). We were moved to a vacant room that was at least in better shape. However, that entire hotel was poorly cleaned & in horrible condition. Most of the room doors looked like they had been kicked in & poorly repaired. The HVAC vents were atrocious. Oh, & they advertised free breakfast but there wasn’t any. If it wasn’t so late & we didn’t have to get up so early we would have left."

"Upon entering the Reception area, the rug in front of the reception desk was visibly dirty. Also the door handle to my room had white dust on it. The property needs an uplift."

"The room said it had a microwave but there was no microwave. The refrigerator was barely cold, no way of adjusting it. There were only 2 towels despite the room able to hold 4 people. We had to ask for an extra towel. There was no body wash in the shower. We had to ask for more. When I called the front desk he was no answer. I had to walk to the front desk and while I was waiting the clerk came from outside. The elevator is disgusting and smells. The bathroom was very tiny with the sink outside the bathroom right by the door. Very strange. The room was clean enough but one night was enough for me."

"Hotel advertised breakfast was included but it has been discontinued for over a month."

"Staff was super friendly. Breakfast was ok. One day the food was labeled the other day it was not so I wasn’t sure what it was. The quality was fine. "

"The hotel was updated and clean and the staff were very nice, friendly and helpful. I enjoyed the really nice gym. It had everything I could have wanted. I dined in the bar/restaurant. The service was attentive, but the food took a long time. The manager discounted my meal as a result, which I appreciated."

"Everything was great. The pool was a bit cold. "