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"The staff were very friendly and accommodating during my stay. The reception desk provided instructions on places to visit in Hanoi as well as assisting in travelling to Sapa. Due to the typhoon at the time, travel to other parts of northern Vietnam were limited however the reception desk were able to contact the bus agency to determine the conditions to Sapa. Would book again!"

"Rooms where great, service A+++"

"Oriental Jade was a really good choice. The staff were extremely friendly and helpful. We had to extend our trip by another night and they managed to fit us in the same room – no problems. The bathroom had a few stray hairs on the floor. Apart from this, the property was fantastic and would have given 5/5 stars."

"We could not fault the service in this hotel. Every staff member was smiling, helpful, and most could speak English and wanted to help us. Da knew all our names within a couple of hours, Anna was delightful. A wonderful stay. "

"The breakfast buffet was awesome! Great way to start the day! The staff was super helpful with luggage and tips for eating! Close to night market. "

"Feel like home!"

"Tyson is the best"

"The people of Vietnam are very friendly, but the staff go the extra mile with a genuine feeling like they really want to lear and get betterZ Cannot recommend highly enough. "

"Since the moment we booked our room, Ms. Camelia “Lần Phương” has been so helpful from our arrival to Hanoi with airport pick up to booking our tours and checking up with us during them. We absolutely love the hotel staff team, they had helped drive us to the post office for us to send stuff back home and even used their own motor bikes to drive us there. The staff treated us like family, they were so friendly and so attentive. My family and I have traveled through many hotels in Vietnam through the years but this is the first hotel that we absolutely fell in love with and we will definitely be back to this hotel when we come back to Hanoi. "