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"Very disappointing experience at The Don CeSar. The price per night is high, but the reality of the hotel is completely different from what is shown online and on social media. The overall condition of the property felt poorly maintained, outdated, and far below the level expected for a hotel with this reputation and pricing. The room cleanliness was unacceptable, especially the bathroom, which was honestly disgusting when we arrived. It made the stay uncomfortable from the very beginning. For the amount of money being charged, basic cleanliness and proper maintenance should never be an issue. The advertising creates expectations that the hotel simply does not meet in real life. The only positive part of our experience was Nick at check-in. He was very attentive, professional, and kind from the moment we arrived, and truly the only person who made us feel welcomed. Overall, very disappointing and absolutely not worth the price."

"Only thing is that the bar was closed too early @ 11"

"Where do I start……I booked a suite & also a separate room for family. I specifically requested the extra room to be 2 queens. When we got to the hotel at 4:30, the extra room had been changed to just a king and wasn’t even ready. That started the experience on the wrong foot. We had to wait for the 2nd room to be ready & had to keep insisting that we wanted 2 queens. After finally getting to our rooms, we all decided to head to the downstairs bar to meet for cocktails & appetizers. Several people requested Pina Coladas & were told that the bar could not make them because their blender was broken & had been for a while. The food was less than appetizing that we ordered & ended up not eating it. Every time we ran the water or flushed the toilet in our suite, the plumbing banged so loud in the wall that it was ridiculous! The next day, housekeeping didn’t even have our room cleaned & it was 4:30 in the afternoon. We had to complain & when they finally sent someone up to the room, it was done half-a#$(*with no extra towels that we requested. Horrible experience. They don’t even have a coffee shop in the hotel. The best part of the whole trip was the valet staff & bellhops! They were awesome! Don’t waste your time on this “Grand Hyatt”. A total disappointment. We’ll find somewhere else to stay from now on. Horrible experience."