Search Hotels by El Cid in Gulf Coast of Mexico

"Most of the staff members were not friendly "

"Fabulous room with incredible view Staff were incredible except 2 members. I was taken aback at how they spoke to me. Other than those 2 the staff were incredible, friendly, helpful, polite, caring the list goes on…:) I upgrade my room for the hire which was fabulous. The only thing I thought strange was out of the 5 nights they only turned down the beds once. Other than that it was a fabulous stay with lots to do. Thank you! "

"Great place"

"I love the resort"

"Algunas areas ocupan reparacion Algunos empleados necesitan ser más serviciales Hacer upgrade algunas cosas en el hotel "

"Great food and pools. Hotel is very clean. Wife and a few friends did get sick on the trip but back to health in a day."

"We had 3 days in Cancun. We didn’t want to go too far down the the hotel strip. This hotel was about 20 minutes from the airport. The hotel was exactly what we were looking for. The room was very spacious. We had an ocean view which was a nice surprise. The staff, restaurants, market, and beach were all great. Made it possible to have a great relaxing 3 days in Cancun without having to leave the hotel. "

"So this may be a bit long. First, the resort was spotless. I’ve never been in a cleaner one. There were lots of options for food but Bella was our hands down fav! It had many more menu selections than the other restaurants did. The steakhouse really needs to add fries to their menu as a side for their really good steaks and cheeseburgers. The sushi place was awesome too! And loads of options for the buffet - breakfasts were amazing. But what really impressed us here was the staff. I’ve never stayed anywhere where the staff catered to you like they did here. They were incredibly friendly and helpful with an outstanding work ethic! Their customer service skills are truly above reproach! "

"Was one of the best vacations so far. Food, beach, pool and activities, bar, shows etc. very very good, highly recommended place. "