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"We stayed in the king with balcony room. Very large and impressive room with a great view out on to the Thames. Could not fault the staff who were always very helpful, polite and cheerful. We would highly recommend it and will return in the future. "

"Staff was very attentive and accommodating. The hotel was experiencing a leaking roof that was coming through to the lobby but the situation was being handled with little disruption to the guest "

"Originally, our stay didn't start well, the bathroom hadn't been cleaned, a big clump of hair in the shower! After speaking to a woman on reception ( 3 times) we finally spoke to the manager of the hotel, who was polite, helpful & gorgeous! He kindly upgraded us to a 1 bed suite, it was a perfect experience after the initial hiccup. Will definitely stay here again when visiting london. Beautiful room, close to the Savoy theatre, i cannot praise the helpful manager enough. We enjoyed a swim on our departure day, great little pool we thoroughly enjoyed our stay, 5 stars!"

"Great location for seeing many popular sites as well as good resturants. Walkable neighborhood. "

"Great service "

"Just love a Cotizen M and this has to be one of the best!! Amazing location with a fabulous terrace. Staff as per usual - top notch and a credit to the chain!"

"The hotel was absolutely gorgeous, brilliant location and good size room. The staff at reception were really friendly and you are given a voucher for £1 for your first coffee which is a lovely token. "

"The staff were lovely and welcoming, super service. "