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"Best place to stay with best staff in London. "

"The service was inconsistent at times, some employees more proactive than others in helping you."

"Check in took forever. Some floors are very dated."

"Wonderful staff. Great location."

"Great hotel, absolutely loved it, only down fall was the bed was very hard and the floors where very dusty so my feet was getting dirty quick but apart from this I absolutely loved it and also the breakfast was very good and great variety of stuff and definitely plenty of healthy options. "

"Really liked this hotel. Location was perfect and hotel was well appointed and very comfortable. The only negative we had was, as older people, having to take a detour to get an elevator down (escalator up, long staircase down) and one day both available elevators were out of order!"

"Good since refurb. Sneha on front desk was sweet!"

"Poor breakfast. No bacon, diluted down juice but 90% water diluted. "

"Great London location! Close to the tube if needed but so close to everything that travel wasn’t an issue. Very pleasant staff and accommodations. "