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"A very built up area where getting around is not easy. In the hotel you can hear the traffic from outside. Food overall is average at best. Tried to use the gym a couple of times. On each occasion it was full of Judo teams training for the African Judo championships. I would only recommend this hotel if you need to be in this area."

"the hotel was good."

"The service was out of this world. The reception staff was phenomenal. Always smiling, always helpful, extremely understanding. The breakfast buffet was diverse, varied, and excellent !!! The rooms were very comfortable and very accommodating. Highly recommended. Would definitely repeat it again"

"Over priced.Staff needs training on customer service"

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "

"Excellent price point option for stays in Nairobi. The staff are very friendly and always willing to assist. The rooms and showers are spacious. Rooms have a work space and guests can use other spaces throughout the property to work as well."

"Breakfast was really good. very comfortable hotel"

"The reception staff is good especially Roy and Cynthia "

"Best breakfast ever!"