Gary Trip

Pros: Got a discounted upgrade to bigger bed upon check in. Room very clean and updated. Bed was comfortable. Cons: Pillows flat and no good woke up with neck pain every day. Suggest taking your own pillow. Shower hot water was very mid…It got warm but never hot. Told front desk they had someone look at it and said water was hot when it was just warm. Could not take a steamy shower. There is no where to put your travel items outside the show no self nothing. We had to ask for clean towels at front desk each day we were there no service checked in room to see if we needed anything We did receive a drink coupon for 2 free drinks for each nite we were there it was nice. There’s a lot in walking distance as well. Overall hotel is very nice clean and modern staff was ok. need to improve the bathroom and towel service though.

Absolutely love this beautiful hotel! It’s brand new, tastefully decorated, and very conveniently located. The breakfast is delicious with a wide variety of options. I always choose RIU hotels wherever I travel, and I’m always extremely satisfied. RIU Class truly lives up to everything that was promised.

Stayed in a river view room over NYE and had a great view of the fireworks show on the river! The staff was superb and went above and beyond for us. Extremely kind and knowledgeable. Cannot wait to stay again!

Best hotel ive ever stayed in. Perfect location for moving around Chicago. Everyone helpful, had a great time.

Had a great dinner at Fora before a very short walk to the new years eve event we were headed to and then came back for a great night's sleep in a very comfortable room! All the staff we interacted with were great!