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Reviews of The Royal Plaza Gangtok

4 out of 5
The Royal Plaza Gangtok
Upper Syari, Deorali, Gangtok, Sikkim

Reviews

6.2
Rating 10 - Excellent. 3 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 3 out of 14 reviews" "
Rating 2 - Terrible. 3 out of 14 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

2.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020

2/10 Terrible

Brian, New York, NY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is absolutely not a 4 star hotel. Despite upgrading to an “executive room” the room was not clean, damaged, bugs, no lights in hallway, no decor except a bowl of dirty red water, very cold with no heat options, cable not working, construction starting in near room at 7am on Sunday. This hotel is run down and lacking any ambiance. Orbitz / Kayak should immediately downgrade this hotel from 4 to 3 or 2 stars as 4 stars is totally misleading.
Stayed 1 night in Feb 2020

4/10 Poor

Aditya

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
rooms very mediocre, including the interior and furnishing. average food not worth the price i paid
Stayed 1 night in Jun 2018
Response from Mahesh Chander Langoo on 26 Jun 2018
Dear Mr. Aditya, Thank you for your feedback. I am sorry to hear that we have not been able to live up to your expectations. We will act on your feedback and try to improve our services. I would request you to give us another chance to make up for the inconvenience caused to you. We will be looking forward to welcomeyou again. Best Regards Mahesh Chander Langoo General Manager

6/10 Okay

Harold

Disliked: Cleanliness, staff & service, room comfort
I was very disappointed with the condition and location of the hotel. It was situated in an inaccessible area, the hotel was old and the room was cold , two windows were semi shut because the woodwork would not allow the windows to be completely shut. It was certainly not worth the £76 charged to me. The food was quite good and the serving staff were very nice

8/10 Good

Richa, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel and rooms, except food

4/10 Poor

Puneet, Kolkata

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not so great, not a good place to spend holidays
Very uncomfortable

10/10 Excellent

Ashwani, Panipat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
nice experience .

2/10 Terrible

Tahir, Casablanca

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrid. horrid. Horrid.
From the moment we got there, we regretted ever hearing of this wretched hotel. My advice is to forget about it and book something else. The management is officious and bordering on the violent, and the food is so bad that we all ended up with stomach upsets. KEEP AWAY!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mouldy
The elevator is permeated with the overpowering stench of mould. The room itself looks good but is also full of mould. Nasty.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRP - Worth Staying
Good place to stay. Surroundings are not good but can expect this on hilly terrains. Value for money.

10/10 Excellent

Maria & Paul, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Lovely hotel, fabulous staff and the restaurant food was divine. Great views. Room was spacious. Only drawback was limited hours for the hotwater morning and night, but not really an issue. Don't order cocktails at the bar - not their speciality! But lovely staff all round.

8/10 Good

Thomas, Stockholm, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
International hotel with everyhting that you need.
Nice, international hotel in Gangtok with many rooms, a good restaurant and also a casino. The hotel is located just off the main road which is great as it is always very busy and noisy. Staff are extremely service-minded and polite and will help you with everything. We had a great time. Taking into consideration that Gangtok is a remote city in the mountains with an airport more than 5 hours away with car, we were surprised about the level of service given in the hotel.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
さまざまの要望にきちんと対応いただきました。

10/10 Excellent

Taishi Abe, tukuba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本人でも安心
小高い山の町ガントクの坂道を登り、右折して坂道をくだるとホテルがありました。フロントやシェフ、スタッフのサービスも良くて安心して泊まることができました。朝食は7:30-でした。朝食会場の眺望も良くて大変楽しめました。