2/10 Terrible
Jessica
Travelled with family
19 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very, very dirty and falling apart. The other negative reviews are accurate. The whole hotel smells like mold and mildew. All of our clothing and belongings reeked of mold after just a few hours in the room. I understand that this is a common issue by the coast and I expected a little bit but this was so strong that I could smell it in my hair when I was walking the beach. I bought a candle and room spray to battle the smell but it had zero effect.
When we got to the room we could not get in. Turns out key card/door in our room was broken. Front desk told us we would have to push down, then up after inserting the card and door should open. So you better have 3 hands and move quickly if you want to enter your room. Oh also our TV broke and while that doesn’t sound like a big deal our room was pretty quiet so you could hear everyone around you all night long. I tried 3 separate times to have them fix our TV but kept getting brushed off. We ended up leaving a day early because we could not take it anymore.
Also, Because it was after 11:0am “checkout time” the hotel would not work with me on refunding me the for the night we were not staying it was only 3:00pm when we decided to leave.
I will say the air conditioning was super cold they have it set to 61 and that is great especially after breaking a sweat trying to use the key card. Looking back I think they set it so low to try and somehow help with the sever mold issue.
Jessica
Stayed 2 nights in Jun 2024