Search Hotels Near Forest Drive Shops, Chelmsford

"One of the best hotels I have stayed at in london in a very long time. Only point I thought was petty was not allowing me to take my remaining coffee I had paid for as part of my buffet breakfast away with me. Other than that can find not a single flaw "

"Tired rooms, needs updating "

" I accidentally booked the wrong date for my stay — I intended to book for tomorrow, but mistakenly selected today because I made the booking late at night around 11:30pm. I fully understand that the reservation was non-refundable, and I was not asking for a refund, only a one-day date change. I spent over 3 hours communicating with customer service until 2:30am, but the only option offered was to pay an additional £210, bringing the total to £353 for one night without breakfast, which is more than double my original booking. Considering this was just a small, understandable mistake made late at night, this felt extremely unreasonable and showed a lack of flexibility or customer care. I hope management will review this situation and consider a more customer-friendly approach"

"Everything about this hotel was perfect, especially how helpful and kind the staff were!"

"Always convenient when visiting London."

"The hotel is well looked after and in great condition however be aware that the rooms are tiny!"

"Amazing "

"Good"

"Lovely hotel close to tube and tower of London. Extremely helpful and pleasant staff"