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"Pleasant enough stay and the staff were all lovely but the hotel room we had is in desperate need of a proper deep clean. There were stains on every surface in the room including the ceiling. Disappointing as would expect more from an IHG hotel."

"The room was clean and comfortable and the staff were helpful. The only probelm was the curtains didnt close all the way and let a lot of the light in from neighbouring hotel/attractions. There was also very loud noise coming from the resistance next door until 12. mid.ight and some work from possible machinery in the alley down from my window. I was on the 6th floor. I didnt get a great sleep."

"Great service, good sized room, nice atmosphere, well located,"

"Old building, but that's the charm. Very high ceilings, which I really liked. Nice location. Would stay again."

"Always a pleasure staying, will be back again."

"Great location. Close to theatres and Southbank park which is great for kids. Numerous restaurants nearby. Facilities are well maintained and clean. Buffet breakfast was definitively a hit with my family, delicious and great variety. Close to bus stops and train station."

"The room did not reflect the pictures used in the advertising. The furniture is very old and dated, including the blinds, carpets, couch and bathroom. In particular the shower grout had mould, and the bath was brown from aging with the enamel coming off. The shower heads are very low ( I am 165cm and only just fit - my husband did not). After complaining I could not bath my child in the bath we were moved to another room which was worse. The room was not clean, finding very visible dust on shelves and glassware and even someone's old food items high on a shelf. The fridge was broken and the TV volume did not work. Management were lovely, however could not fix the issues. They acknowledged the hotel was "old and dated". They tried their best to compensate with a bathmat to cover the enamel issues, free hot chocolates and car parking and even organising a treasure hunt for the kids. I am grateful to staff for trying, however for my children's first experience in a hotel I found it disappointing the pictures did not reflect the correct state of the rooms. A lot of maintenance is required to bring the hotel up to standard."