Search Hotels Near Falling Waters Pond, Jacksonville

"Staff very helpful"

"I booked through Expedia. Upon checking in I was informed that my “included” breakfast would be automatically deducted from my bill when I checked out. That was not the case however and I had to call the property to have the included breakfast removed from my bill a day after checking out. If I had not caught this error, I would have been charged 65 extra dollars. That is a serious lapse in service. A protocol should be put in place so that does not happen to other customers. Thanks!"

"Staff were rude and not very helpful at all. Rooms were ran down and not in the best shape. "

"Property had nice open atrium, good food in restaurant and slow elevators. Rooms were clean, large and with table for dining, microwave and sink (Kitchenette) "

"Everything as advertised. "

"Clean room, friendly staff, great breakfast"

"Greatness"

"Everything was good . "

"I’ll never stay again at this property. This property was loud. It had smokers who didn’t mind smoking cigarettes and weed all through the third floor. The check-in at check-in front desk agent made this loud announcement to everybody in the lobby so she wouldn’t have to repeat herself. it was just felt like we were being herded into the lobby. Didn’t appreciate that then on top of that my door didn’t close. There was a whole security issue behind me having a room that had a functioning door so I will never stay at this property again I didn’t even stay in my full duration. I left the night that I checked in so I just took a loss of 100 bucks for the night because there was no way that me and my daughter was sleeping in a room that didn’t have a door that properly worked. it was ghetto and if that’s your vibe, then have added it, but definitely not for somebody who understands and appreciates clean rooms that don’t smell like smoke or see sheds of dog here everywhere if they are property that accepts pets, I was looking and hoping for a property that didn’t have rust all on their doors. Rust on the showerhead lime filled showerhead nozzles. I didn’t wanna even take a shower in there. It was so gross. I just left and went back home because I only drove three hours. I was going to go see the beach butit was overall 10 out of 10 do not recommend."