Fairview Park Mall

Don’t stay here it’s a waste of money. I booked a night stay with my children, when I arrived I was told that I had booked two nights clearly by an accident but was reassured by the man working the front desk that I wouldn’t be charged for the night we weren’t there. We spent roughly 12 hrs in this hotel from checking in to checking out and they charged me $640. While checking out the lady told me that she had to charge me for the two nights since they held the room for me acting as if the hotel was so busy which it wasn’t, I literally saw two other guest there and the parking lot was empty the whole time. I did mention that the other hotel employee from the night before told me I wouldn’t be charged but she didn’t care to help. She told me to call Expedia lol. I even paid the extra fee for cancellation etc. Horrible customer service! Common HYATT thought your company was better than this.