El Batey Hotels from ₹6,812

"I booked a stay at Casa Marina Sosua expecting a relaxing vacation, but it turned out to be a very disappointing experience. From the moment we arrived, there were serious issues. When we entered the room, there were what appeared to be blood stains in the bathroom and near the hallway entrance. On top of that, the shower was in poor condition—the shower head was loose and fell while I was using it. The food situation was equally bad. We tried both the reservation-based restaurants and the buffet, and the quality was extremely poor. The meat, in particular, tasted heavily processed—similar to canned hot dogs—and overall, the food felt unappetizing and poorly prepared. Even the drinks were disappointing—they tasted like watered-down concentrated juice, with excessive dilution that made them flavorless. Customer service was also lacking. Most staff seemed uninterested and unhelpful, which made the experience even more frustrating. The only positive interactions we had were with the receptionist and a supervisor who genuinely tried to assist us. The one highlight of the property is the view—it’s absolutely beautiful, and we truly wanted to enjoy our stay. However, the overall conditions and service made that impossible. Fortunately, we contacted Expedia, and they were able to relocate us to another resort. Overall, I would not recommend staying here based on our experience."

"Amazing staff great breakfast and clean all the way around. Would like to see smaller clothes to bath with in the future but overall 5 stars "

"Pool is a great visual when you walk out. I didn’t use it but would be great for kids as alternative to beach if you where hanging out at the hotel. Was clean every day"

"The staff was wonderful. We had a great time! "

"Didn't partake in the pool..."

"I don’t know if you could call this a Spa in the real sense of the word. I never did see the steam room or Sauna The room was very outdated & the furniture not very clean"

"When we arrived, they gave us the wrong Broom. We paid for the penthouse, suite and got a two bedroom suite. That was not a penthouse. We were so tired. We don’t tried to deal with it the next day. Also, there was no water in the suite, the oven did not work, they were not enough towels, and the bedsheets in the second bedroom smelt like they were left in the washing machine too long. The next day, I asked for compensation or to be paid back the difference from the Penthouse suite which I booked, and the two bedroom sweet, which we were placed in. The manager said that he would directly put back the 30 USD difference on my visa. That was almost 2 weeks ago and I have received nothing back. Also, as we were driving away, they messaged me and asked us if we had taken beach towels out of the suite that we’re missing. Of course we didn’t even use beach towels, or pool towels because we arrived at 630 P.M. exhausted after a 15 hour flight. I’m really disappointed that the manager, who have spoken to three times now still has not refunded me or made any effort to compensate me for our troubles, and overpayment as I say, it was obvious at the suite was not ready to receive us. And that they did not have the Penthouse, which I paid for ready or available. I would like the return of the 30 USD on my credit card immediately."

"Very well located everything is at a walking distance"

"Our VIP Room was comfortable and spacious! The swim up room was a special treat. Our housekeeping staff was wonderful. The Spa was relaxing and professional. Rosa and Andres were fantastic and very professional. The wait staff in the main dining area were attentive and helpful while the wait staff in the VIP dining were nice but could benefit from some additional training. Overall, our stay was pleasurable and a great escape!"