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"Great location near the markets. Business was easy to manage from this location. "

"⭐️⭐️⭐️⭐️⭐️ Wow—an absolutely stunning stay at Pan Pacific Suzhou! The hotel is breathtaking, especially the classical Chinese gardens—peaceful, elegant, and incredibly beautiful. Walking through the grounds feels like stepping into a painting. The staff are genuinely warm, attentive, and super helpful, making the whole experience effortless and welcoming. One of the highlights was renting a hanfu dress directly at the hotel. The collection is gorgeous, with so many beautiful styles to choose from, and the service was truly professional—from fitting to styling. It made the entire experience feel authentic and special. Everything about this stay was amazing. Highly, highly recommended! 🌸"

"Service was excellent "

"Staff is really helpful. I didn't have a chinese number to order food delivery. The hotel staff volumteer to use his number instead. I send a few online packages to the hotel and the hotel the package is well stored. Hotel surrounding is amazing. "

"Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room! "

"Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff. "

"The employees were great and the location and property was very nice. They provided shuttle from the airport which is very great"

"Room is very clean and friendly & helpful staffs"

"Good breakfast"